Fonolo
MAY 31, 2022
All folks new to the contact center world have many steep learning curves to overcome—a big one is picking up on industry jargon. From CSat score to Average Handle Time to First Call Resolution Rate , there are plenty of new terminologies that come with working at a contact center. Social event-planning.
Fonolo
MAY 31, 2022
All folks new to the contact center world have many steep learning curves to overcome—a big one is picking up on industry jargon. From CSat score to Average Handle Time to First Call Resolution Rate , there are plenty of new terminologies that come with working at a contact center. Social event-planning.
Fonolo
AUGUST 15, 2023
cctr #occupancy #cctrmanagement Click To Tweet Keeping a close eye on the occupancy rate allows contact center managers to prevent agent burnout. Many contact center systems will report available time for an agent, which counts the time an agent was logged-in but not on a call (sometimes called idle time).
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