Want to Improve the Patient Experience? Stop Sending Bad Surveys
InteractionMetrics
JULY 22, 2019
She told me that every time she has a test, check-up, or any kind of interaction, her highly-acclaimed oncology center in Florida bombards her with survey requests and reminders. For measuring customer service inquiries, such as setting up with a new doctor, or finding out about an elective procedure, mystery shopping is helpful.
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