Fonolo

MAY 10, 2023

Attending contact center conferences and live events is an excellent way to keep up with technology and best practices in this rapidly changing industry. Call Center and Customer Service Conferences If you’re wondering what contact center or customer service industry conferences to attend in 2023, we’ve got you covered!

Contact Center 87

Contact Center Healthcare Gaming Innovation 87

Execs In The Know

APRIL 8, 2022

Technology changes impact all facets of a business. For contact centers, this also includes staffing and operations. Digital transformation poses distinct operational challenges for the contact center that go beyond the customer and agent experience; we’ll address two of those challenges here.

Contact Center 98

Contact Center Artificial Intelligence AI ML 98

Execs In The Know

MARCH 14, 2022

These main areas include technology integrations, operational efficiencies, workforce optimizations and customer experience. For example, calling into your contact center to hear the status of an order that can easily be handled by “Where is my order?” Digital transformation has been an ongoing subject for over 30 years.

CX Transformation 122

CX Transformation CX Contact Center Start-ups 122

Hodusoft

MARCH 22, 2024

Experience the Evolution: HoduSoft Showcasing HoduCC Omnichannel CX Suite at Enterprise Connect 2024 “Customer experience is one of the two core pillars of customer retention.” When customers experience better quality of service, they are four times more likely to refer a friend and five times more likely to buy again, reveals recent data.

Omnichannel 52

Omnichannel CX Sentiment Analysis Contact Center 52

Hodusoft

FEBRUARY 6, 2024

HoduSoft Ready to Shine at IT EXPO 2024: Showcasing its Powerful Communication Solutions Over the past few years, the communication landscape has undergone major transformations, driven by advanced technologies, changing customer expectations, and an increase in digital platforms.

Omnichannel 52

Omnichannel Social Media Artificial Intelligence Contact Center 52

Execs In The Know

MAY 2, 2022

In fact, 99% of contact centers don’t think their data intelligence strategy currently meets business needs. Gartner research found that only one-third of contact center agents are engaged, and those who are not are 84% more likely to search for another job. That’s why you can’t afford to.

CX 97

CX VOC Customer Journey Map Contact Center 97