eglobalis

OCTOBER 21, 2024

Impact of Ignoring Negative Feedback: A High-Stakes Gamble Ignoring complaints can have significant consequences. Understanding when to adapt or deviate from these practices is crucial for long-term customer trust and operational efficiency.

Social Media 517

Social Media B2B Sentiment Analysis B2C 517

Hodusoft

JUNE 17, 2021

HoduCC – the Call & Contact Center software by HoduSoft has been named as Category Leader and FrontRunner for call recording software in the latest list published by Gartner Digital Markets Report. Contact centers that primarily operate via phone interactions should look into best-of-breed solutions.

Contact Center 98

Contact Center Gambling Text Analytics Government 98

CSAT.AI

JULY 12, 2023

Expecting customers to be overly patient is a losing gamble. was created to provide a complete picture with actionable details for agents to self train and to assist CX professionals running contact centers. Many businesses get this. Companies want to provide better CX and service because customers are demanding it.

AI 88

AI CX Gambling Sentiment Analysis 88

Callminer

JULY 30, 2020

That means you are gambling with your company’s image because you didn’t spend the time training the call center to deal with complaints. You should have processes in place to handle customer service complaints so that your reps aren’t put on the spot. Dennis Vu is the CEO and Co-founder of Ringblaze.

Customer Service 265

Customer Service Start-ups Customer Satisfaction Gambling 265

ClearAction

AUGUST 22, 2020

Interestingly, companies like Procter & Gamble get their most useful customer insights through in-depth conversations with a small number of customers. Actionability is more important than scores, to keep your company in-sync with customers’ shifting needs. Internal Branding.

Customer Experience 77

Customer Experience Non-Profits Gambling Innovation 77

Gainsight

APRIL 22, 2021

For example, as of this publication, publicly-traded cloud contact center company Five9, with a rule of 40 score of 41 and 33% growth in the last 12 months, is currently trading at 23.1 There they will put more “chips on the table” in the “decacorn” gambling game. Companies with good growth (e.g., times forward revenue.

Start-ups 120

Start-ups Gambling Engineering Gaming 120

Customer Service Life

DECEMBER 6, 2021

While Custer didn’t smoke, drink alcohol, or use foul language, he was known to have a bit of a gambling problem. The book actually spends a significant amount of time earlier in Custer’s life and military career, detailing his successes as a leader during the American Civil War in the 1860s.

Customer Service 108

Customer Service Gambling Engineering Innovation 108