Inside Customer Service

JULY 11, 2024

Case Study: Transparent BPO Transparent BPO is a contact center solutions provider. Transparent handles customer contacts for its clients. Case Study: Waterton Waterton is a real estate investment and management company that focuses on multifamily and hospitality properties. Here are three mini-case studies.

CX 149

CX Invoicing Real Estate Finance 149

DMG Consulting

SEPTEMBER 14, 2021

Companies are re-evaluating their salary structures as they struggle to hire people for traditionally low-level jobs, including: contact center/customer service representatives, bank tellers, retail clerks, servers, hospitality workers, flight attendants, healthcare aides, and more.

Contact Center 98

Contact Center Real Estate Hospitality Hospitality 98

Hodusoft

FEBRUARY 22, 2022

HoduCC – Contact Center Software. Conferencing solutions enable employees to collaborate with team members in real-time, access call recordings for future reference, and more. RELEVANCE OF CALL AND CONTACT CENTERS. Let us quickly glance through HoduSoft’s product stack. .

Innovation 52

Innovation E-commerce Hospitality Hospitality 52

MattsenKumar

JUNE 6, 2021

All customer service centers have reported a dramatic increase in call volumes. Centers catering to travel, hospitality, medical and e-commerce industries have registered an enormous influx. In 2021, call centers stand at a unique juncture; from here, it is either all gloomy or all jovial.

Technology 52

Technology Technology E-commerce Artificial Intelligence 52

Hodusoft

APRIL 17, 2024

Healthcare Medical practices, hospitals, and healthcare facilities can use auto attendants to route calls to different departments such as scheduling, billing, or patient services. Auto attendants can also provide callers with important information such as office hours, directions to the facility, and emergency contact details.

Real Estate 52

Real Estate Hospitality Hospitality Engineering 52