Fonolo

AUGUST 3, 2017

Kerry Drake was on a mission to get to Lubbock, Texas as soon as humanly possible. Unfortunately his mother was dying and he knew he only had a short amount of time to get to the hospital and say goodbye. To get to Texas, the San Francisco resident booked a United Airlines flight, with only 40 minutes between connecting flights.

Customer Experience 83

Customer Experience Contact Center Hospitality Hospitality 83

Intercom

OCTOBER 21, 2021

The customer’s trying to get from A to B because they were going to their son’s college homecoming weekend, or they were going to a friend’s wedding, or visit their aunt who’s in the hospital and needs some extra help right now. The example that you used, I think it was Buc-ee’s , in Texas.

Customer Experience 64

Customer Experience Start-ups Hospitality Hospitality 64

Taylor Reach Group

JUNE 15, 2017

Drive to $15 - How Minimum Wage Increases Will Impact Businesses & Contact Centers. What will be in impact on Call and Contact Centers? The most affected industries are expected to be retail and hospitality and Contact Centers. Impact on the Contact Center.

Contact Center 48

Contact Center Hospitality Hospitality Retail 48

Taylor Reach Group

JUNE 5, 2017

The most affected industries are expected to be retail and hospitality and Contact Centres. Dallas is the fastest growing city in the US and Texas is a “right to work” state. While some businesses will be affected minimally, let's discuss the industry verticals most affected – retail, food and beverage and hospitality.

Hospitality 50

Hospitality Hospitality Retail Government 50