Fonolo
JULY 9, 2018
Each year, Fonolo takes pause and looks at the big CX picture, studying the work of the best and brightest contact centers across all industries and regions. Remarks from the Recipients: We take great pride in providing a world-class customer experience through our global contact centers.
Taylor Reach Group
JUNE 26, 2017
Contact centers, customer service and customer experience: news, views and how to's. Inside this issue: Will AI Mean Less People and More Profit in the Contact Center? Apple Business Chat - A Contact Center Perspective . 4 Top Trends for Contact Centers . The Secret Weapon of Call Centers .
Taylor Reach Group
JUNE 15, 2017
Drive to $15 - How Minimum Wage Increases Will Impact Businesses & Contact Centers. As many of you have heard, Illinois, Ontario have announced anticipated minimum wage increases to $15/hour. What will be in impact on Call and Contact Centers? Impact on the Contact Center.
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