Contact Center, Indiana and NPS - Tech Customer Success

6 Secrets for Boosting Customer Satisfaction in the Contact Center

Fonolo

AUGUST 24, 2017

In our most recent whitepaper, we provide a playbook for contact centers to use as a guide to improving customer satisfaction. Here, we’re going to discuss 6 secrets your call center can adopt to ensure high caller satisfaction. Contact your own company and see what the process feels like. Test Your Own Experience.

Contact Center

Contact Center Customer Satisfaction Customer Expectations NPS

Are You Freaking Out About Your Low CSat Score?

Fonolo

AUGUST 1, 2017

Customer satisfaction, otherwise known as CSat (when referring to the contact center), indicates overall customer happiness. In fact, a recent report by Indiana University’s Kelley School of Business revealed that a wide cross-section of industries often overestimate their customers’ satisfaction. Plus So Much More!

Net Promoter Score

Net Promoter Score Contact Center NPS Customer Satisfaction

Tech Customer Success

6 Secrets for Boosting Customer Satisfaction in the Contact Center

Are You Freaking Out About Your Low CSat Score?

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