How Contact Centers Can Respond During a Global Crisis
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MARCH 19, 2020
Things may seem crazy in your contact center right now but I can assure you, it won’t last forever. Call on whatever new technology you can to mitigate the impact of this sudden rush of demand. What Call Centers Can Do to Manage Call Spikes and Staff Shortages. Amy Bartlett Kayuk (@riulake) March 12, 2020.
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