Contact Center Innovation Massachusetts 
Fonolo
NOVEMBER 13, 2018
Now in its seventh year, Smart Customer Service shines a spotlight on the innovative ways CS technologies are shaping our lives and changing how CS professionals do business. Northeast Contact Center Forum (NECCF). Where: Foxborough, Massachusetts. Customer Contact Week (CCW). When: April 7-10, 2019. The Panelists.
Fonolo
JANUARY 22, 2020
Wondering what customer service or contact center conference to attend in 2020? This year, we’ve published our full selection of customer service conferences and contact center summits in North America. Customer Contact East, Ft. ICMI Contact Center Expo, Ft. Customer Contact Week , Nashville.
Execs In The Know
APRIL 25, 2024
To substantiate these claims, scholars from the Stanford Digital Economy Lab within Stanford HAI and the Massachusetts Institute of Technology studied the impact of generative AI deployed at scale in the customer service sector at a call center.
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