Contact Center Innovation Outlook 
Callminer
NOVEMBER 18, 2020
Talking to customers on the phone all day isn’t an easy job; that’s why it takes a special set of skills and characteristics to be a successful contact center agent. If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance.
Callminer
AUGUST 1, 2017
To gain some insights into the strategies and tactics call centers can use to boost efficiency and arm you with effective strategies you can put to use, we reached out to a panel of call center experts , managers and leaders and asked them to answer this question: “What is the most effective way for a contact center to increase efficiency?”.
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DMG Consulting
APRIL 15, 2020
DMG Consulting Releases Future Contact Center Outlook, 2025 – 2040. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases Future Contact Center Outlook, 2025 – 2040.
DMG Consulting
MARCH 13, 2025
As exciting and beneficial as these platforms already are for organizations, more innovative uses of AI/GenAI technologies and automation are on the way. Outlook for KM Knowledge management solutions have always had great potential, even though that potential could not be fully realized due to technical and business limitations.
Fonolo
FEBRUARY 27, 2019
This chart come from Contact Babel’s US Contact Center Decision-Maker’s Guide, available here. Outlook for Specific Cloud-Based Features. Global Outlook. Their estimate is that the global cloud-based contact center market is expected to grow from $6.80 Unfortunately, it’s hard to get clear data.
DMG Consulting
OCTOBER 2, 2023
The report defines generative AI and explores in-depth how contact centers and customer service organizations can utilize it to achieve their essential goals. Generative AI has the potential to transform contact centers and customer service departments as we know them today,” says Donna Fluss, President of DMG Consulting LLC. “It
Callminer
APRIL 20, 2020
Therefore, BPOs embracing new technologies are likely to be more future ready and have a stable outlook moving forward. In other “hybrid” or “virtual captive” models, service providers are brought in to perform some or all of the work in the captive center itself.
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