Contact Center Machine Learning Mystery Shopper 
PeopleMetrics
JULY 23, 2018
Unsolicited feedback is primarily thought of as social reviews, but can also include calls to a company’s contact center to complain about an issue; or feedback through the “contact us” feature on a company-supplied app or website. Verified & Observed Feedback. Verified Feedback. Sean holds a Ph.D.
Comm100
AUGUST 21, 2018
A Pelorus research survey found that 74% of contact center managers felt that improved customer service agent technology can decrease error rates and improve the customer experience. Chatbot “training” is possible in the sense that chatbots can use machine learning to convert user interactions into structured data.
Comm100
AUGUST 21, 2018
A Pelorus research survey found that 74% of contact center managers felt that improved customer service agent technology can decrease error rates and improve the customer experience. Chatbot “training” is possible in the sense that chatbots can use machine learning to convert user interactions into structured data.
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