DMG Consulting

FEBRUARY 25, 2019

Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. These applications are being pushed to the next level by more advanced AI-enabled technologies, like supervised, semi-supervised, and unsupervised machine learning and predictive analytics.

AI 48

AI Text Analytics Machine Learning Predictive Analytics 48

DMG Consulting

OCTOBER 18, 2017

Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. T hese solutions are being used by contact centers to convert unstructured phone conversations into structured data that yields a wealth of information about customer needs and expectations.

Contact Center 48

Contact Center Text Analytics Artificial Intelligence Machine Learning 48

VOZIQ

APRIL 21, 2022

This information includes customer data captured from contact center agent notes, surveys, emails, chats, and web forms. Traditional customer retention strategies only use structured data because it’s easier for their models to understand and be trained with. It enables you to only tackle the identifiable risk.

Unstructured Data 52

Unstructured Data Contact Center Text Analytics Customer Retention 52

Comm100

AUGUST 21, 2018

A Pelorus research survey found that 74% of contact center managers felt that improved customer service agent technology can decrease error rates and improve the customer experience. Chatbot “training” is possible in the sense that chatbots can use machine learning to convert user interactions into structured data.

Mystery Shopping 45

Mystery Shopping Mystery Shopper Net Promoter Score Customer Service 45

Comm100

AUGUST 21, 2018

A Pelorus research survey found that 74% of contact center managers felt that improved customer service agent technology can decrease error rates and improve the customer experience. Chatbot “training” is possible in the sense that chatbots can use machine learning to convert user interactions into structured data.

Mystery Shopping 40

Mystery Shopping Mystery Shopper Net Promoter Score Customer Service 40

Taylor Reach Group

SEPTEMBER 29, 2020

The path to contact center modernization has never been straightforward when it comes to its navigating technology infrastructure. Costly,” “crowded,” and “confusing” are how business owners typically describe the process of selecting the right platforms to power their center. Learning Management System (LMS).

Contact Center 85

Contact Center Artificial Intelligence CRM Net Promoter Score 85

Uniphore

AUGUST 31, 2021

Supervised learning is like purchasing a language book. For machine learning, AI also learns to mimic a specific task, thanks to fully labeled data. Each training set is human-marked with the answer AI should be getting, allowing the machine to compare new input with the labeled sets. Unsupervised Learning.

Artificial Intelligence 100

Artificial Intelligence Machine Learning Structured Data AI 100