eglobalis

MARCH 30, 2025

Using natural language processing (NLP) and machine learning, companies can interpret the tone and emotion behind customer interactions on a massive scale. In 2021 they embraced AI-based speech analytics to analyse every single call in their contact center. Instead of explicitly asking How do you feel?,

AI 346

AI CX Sentiment Analysis Predictive Analytics 346

SurveySensum

OCTOBER 29, 2024

It’s no secret that your contact center is the first line of defense with your customers – making it the most important touchpoint in the customer journey. That’s where contact center analytics comes into play. What is Contact Center Analytics? However, what are the benefits of contact center analytics?

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

Hodusoft

OCTOBER 17, 2024

” At HoduSoft, our HoduCC call and contact center software and omnichannel CX suite is powered by cutting-edge AI technology. By using our sophisticated call and contact center solutions, our customers have succeeded in taking their customer service to an altogether different level. It happens by design.”

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52

VOZIQ

APRIL 21, 2022

According to Gartner, as much as 80% of business information is in unstructured form. This information includes customer data captured from contact center agent notes, surveys, emails, chats, and web forms. Here are six ways unstructured data strengthen customer retention strategies: 1. So, delay no more!

Unstructured Data 52

Unstructured Data Contact Center Text Analytics Customer Retention 52

Uniphore

SEPTEMBER 22, 2021

Interaction analytics takes unstructured data from customer interactions across multiple channels and harnesses it to let you understand the true voice of the customer. Leading solutions will use machine learning to guide the technology in recognizing and classifying elements. Intent recognition and analysis.

Unstructured Data 100

Unstructured Data Contact Center Machine Learning Compliance 100

Ameyo Callversations

APRIL 21, 2022

A contact center is a facility where customer service representatives answer customer queries over phone calls, emails, chat, social media, and other channels. This facility may be owned entirely by the organization or (as many companies prefer today) may be outsourced to a contact center operator. banner_blog_1].

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

SurveySensum

MARCH 3, 2025

Social media text analytics is the process of analyzing text-based data from social media platforms using technologies like NLP, machine learning, and AI to extract meaningful insights. Customer support interactions : Emails, chatbots, live chat, and contact center logs. Lets find out! product vs. service).

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52