Foresee

MAY 21, 2021

There are constant weather events that take power out and result in huge call volume to the contact center. UGI Utilities is a natural gas and electric utility serving more than 700k customers in Pennsylvania and Maryland. Utilities are used to dealing with crises.

Contact Center 52

Contact Center CX 52

Uniphore

SEPTEMBER 9, 2021

A collaboration with the University of Maryland will combine computer science, engineering and robotics to increase battlefield and search-and-rescue operation capabilities. Discover how Uniphore sees the future of contact centers through AI by downloading our ebook. Defense and Military. Healthcare.

Real Estate 100

Real Estate AI Machine Learning Artificial Intelligence 100

Customer Bliss

MAY 3, 2017

Rethink the contact center environment: . If you’re interested in how to start dismantling your company’s “factory of sadness,” check out some of our findings and resources on contact center talent management. in International Studies from Mount Saint Mary’s University in Emmitsburg, Maryland. .

Customer Service 53

Customer Service Contact Center Social Media Sales 53

Fonolo

FEBRUARY 14, 2019

In a 2011 Study from the University of Maryland, researchers found that burned-out CSRs were much more likely to retaliate against customers in subversive ways. The Top Contact Center Trends to Watch in 2019. Become a contact center super hero in record time! What’s Inside: Gamification in the Contact Center.

Contact Center 80

Contact Center Artificial Intelligence Social Media Touchpoint 80