Contact Center, Maryland and Social Media

Is Your Customer Service Department a “Factory of Sadness”?

Customer Bliss

MAY 3, 2017

It’s one of the main reasons why we continue to see stories of service failures (and the resulting customer outrage that ensues) all over social media. Rethink the contact center environment: . Matt Dixon is Group Leader of the Financial Services and Customer Contact Practices of CEB (NYSE: CEB) in Arlington, VA.

Customer Service

Customer Service Contact Center Social Media Sales

Telltale Signs: How to Identify Call Center Agent Burnout

Fonolo

FEBRUARY 14, 2019

In a 2011 Study from the University of Maryland, researchers found that burned-out CSRs were much more likely to retaliate against customers in subversive ways. The Top Contact Center Trends to Watch in 2019. Become a contact center super hero in record time! What’s Inside: Gamification in the Contact Center.

Contact Center

Contact Center Artificial Intelligence Social Media Touchpoint

Tech Customer Success

Is Your Customer Service Department a “Factory of Sadness”?

Telltale Signs: How to Identify Call Center Agent Burnout

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