Uniphore

SEPTEMBER 9, 2021

Army is utilizing AI to enhance the technology development of unmanned aircraft and wearable devices. A collaboration with the University of Maryland will combine computer science, engineering and robotics to increase battlefield and search-and-rescue operation capabilities. Defense and Military. Enhancing AI Capabilities.

Real Estate 100

Real Estate AI Machine Learning Artificial Intelligence 100

Customer Bliss

MAY 3, 2017

Investments in self-service technologies have helped companies siphon off low-complexity issues (e.g., Rethink the contact center environment: . If you’re interested in how to start dismantling your company’s “factory of sadness,” check out some of our findings and resources on contact center talent management.

Customer Service 53

Customer Service Contact Center Social Media Sales 53

Fonolo

FEBRUARY 14, 2019

In a 2011 Study from the University of Maryland, researchers found that burned-out CSRs were much more likely to retaliate against customers in subversive ways. The Top Contact Center Trends to Watch in 2019. Become a contact center super hero in record time! What’s Inside: Gamification in the Contact Center.

Contact Center 80

Contact Center Artificial Intelligence Social Media Touchpoint 80