Taylor Reach Group

MAY 24, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. SOCAP Minnesota Chapter – Agent Hiring & Training: June 13, Bloomington, MN. In 2018 we’re introducing our new look as Customer Contact Week.

Contact Center 48

Contact Center CX Healthcare Social Media 48

Execs In The Know

MAY 23, 2024

The innovative certification program will take place in Minneapolis, Minnesota, from October 16-18, 2024, and aims to explore AI’s essential principles and practical applications and equip participants with the fundamental understanding required to evaluate, implement, and manage AI-driven technologies effectively within CX operations.

AI 40

AI CX Innovation Contact Center 40

Fonolo

APRIL 25, 2018

What’s more, call centers who have work besties often experience more satisfied customers! A joint study out of the University of Pennsylvania and the University of Minnesota found, compared to simply having acquaintances at work, work friends outperformed on most tasks. Contact Center KPI’s. Consistency Across Channels.

Contact Center 59

Contact Center Customer Service Customer Satisfaction CX 59

Kerry Bodine

JANUARY 4, 2017

I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. Minneapolis, Minnesota. Which conferences would I recommend? Phoenix, Arizona.

CEM 48

CEM CX Contact Center Retail 48

SurveySensum

JULY 14, 2020

She is a trusted industry voice for guidance on emerging contact center channels and technologies. Product Manager and oversees conceptualization, design, and delivery of key tasks for the development of our customer service platforms that improve customer service experience in our contact center. . LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Intercom

OCTOBER 21, 2021

He was in Minnesota in the 1800s. However, in many instances, especially if we’re talking about contact centers, which I imagine is a big part of your audience, we’re often at that stage three. When I was researching the book, I came across a story of an entrepreneur named J.R. It was a very, very rural area.

Customer Experience 64

Customer Experience Start-ups Hospitality Hospitality 64

Fonolo

AUGUST 3, 2017

It took more than 60 years, but this Minnesota man finally got a taste of victory. Whitepaper: The Contact Center Playbook for Improving Customer Satisfaction. In this handy playbook, contact center leaders will learn the ins and outs of improving customer satisfaction. Understanding Industry Benchmarks.

Customer Experience 83

Customer Experience Contact Center Hospitality Hospitality 83