SugarCRM

AUGUST 19, 2020

Instead of folding under the current crisis, they’ve turned their contact center (what they call their “Customer Loyalty Team”) into an “Ask Me Anything” brigade. You go above and beyond to help a company, including going in hands-on as an undercover mystery shopper. . Solomo n: Yes!

Customer Experience Management 48

Customer Experience Management Mystery Shopping Customer Experience Mystery Shopper 48

Comm100

AUGUST 21, 2018

A Pelorus research survey found that 74% of contact center managers felt that improved customer service agent technology can decrease error rates and improve the customer experience. Test Customer Service with Mystery Shopping. Another way to address and prevent customer service metric gaps is through mystery shopping.

Mystery Shopping 40

Mystery Shopping Mystery Shopper Net Promoter Score Customer Service 40

Comm100

AUGUST 21, 2018

A Pelorus research survey found that 74% of contact center managers felt that improved customer service agent technology can decrease error rates and improve the customer experience. Test Customer Service with Mystery Shopping. Another way to address and prevent customer service metric gaps is through mystery shopping.

Mystery Shopping 40

Mystery Shopping Mystery Shopper Net Promoter Score Customer Service 40