Contact Center Mystery Shopper Net Promoter Score 
Comm100
AUGUST 21, 2018
A Pelorus research survey found that 74% of contact center managers felt that improved customer service agent technology can decrease error rates and improve the customer experience. Customer Effort Score – How easy was it for your customer to solve their problem with your chatbot or live chat agent?
Comm100
AUGUST 21, 2018
A Pelorus research survey found that 74% of contact center managers felt that improved customer service agent technology can decrease error rates and improve the customer experience. Customer Effort Score – How easy was it for your customer to solve their problem with your chatbot or live chat agent?
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