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Building a Customer Experience (CX) Strategy

CX Accelerator

Step Three: Collaborate and Listen to Employees A company’s growth and profitability are linked to the satisfaction of its workforce. Engage non-customer-facing roles Employees want to work in a well-respected organization and care about the company’s customer engagement success. (Or And remember, stay laser focused on the customer!

CX 261
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Building a Customer Experience (CX) Strategy

CX Accelerator

A company’s growth and profitability are linked to the satisfaction of its workforce. Engage non-customer-facing roles. Nick Glimsdahl is the Director of Contact Center Solutions at VDS, and his mission is to help improve the customers’ experiences through user-friendly, customer-focused contact center solutions.

CX 182
article thumbnail

Building a Customer Experience (CX) Strategy

CX Accelerator

A company’s growth and profitability are linked to the satisfaction of its workforce. Engage non-customer-facing roles. Nick Glimsdahl is the Director of Contact Center Solutions at VDS, and his mission is to help improve the customers’ experiences through user-friendly, customer-focused contact center solutions.

CX 182