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Building a Customer Experience (CX) Strategy

CX Accelerator

NPS, CSAT, CES, etc.)?How Nick Glimsdahl is the Director of Contact Center Solutions at VDS, and his mission is to help improve the customers’ experiences through user-friendly, customer-focused contact center solutions. He is a leader in the “CX Ohio” community and CXPA Columbus Chapter.

CX 261
article thumbnail

Building a Customer Experience (CX) Strategy

CX Accelerator

NPS, CSAT, CES, etc.)? Nick Glimsdahl is the Director of Contact Center Solutions at VDS, and his mission is to help improve the customers’ experiences through user-friendly, customer-focused contact center solutions. He is a leader in the “CX Ohio” community and CXPA Columbus Chapter.

CX 182
article thumbnail

Building a Customer Experience (CX) Strategy

CX Accelerator

NPS, CSAT, CES, etc.)? Nick Glimsdahl is the Director of Contact Center Solutions at VDS, and his mission is to help improve the customers’ experiences through user-friendly, customer-focused contact center solutions. He is a leader in the “CX Ohio” community and CXPA Columbus Chapter.

CX 182