Callminer

JULY 15, 2019

We are mirroring these events broadcast in US and UK friendly time zones, like a 3-day long concert, with themes each day highlighting: Tuesday, July 23rd Agent Performance and Contact Center Efficiency. Tuesday, July 23rd Agent Performance and Contact Center Efficiency. Thursday, July 25th Customer Experience.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

SurveySensum

JULY 14, 2020

Since then, he has helped dozens of companies in conducting meaningful business insights, designing and engineering CX, optimizing Customer Service Excellence, Voice of Customers, NPS, Analytics, CX Strategy & Frameworks. She is a trusted industry voice for guidance on emerging contact center channels and technologies.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Confirmit

FEBRUARY 25, 2019

Finally, of course, if you’re running a Voice of the Employee or Employee Engagement program, it’s the VoE category for you. Tell us how that reduced calls into the contact center and how that reduced costs, for example. Can I enter multiple categories? Finally, use numbers.

VOE 40

VOE Voice of the Employee B2B Voice of the Customer 40

Qualtrics

SEPTEMBER 23, 2019

For example, one large communications firm embraced both the voice of the employee (VoE) and VoC and, as a result, saw its employee Net Promoter Score (eNPS) go up 60 points in one location. Its NPS went up double digits, too, as a result. Negative stories establish areas for action.”.

Net Promoter Score 20

Net Promoter Score VOE CX VOC 20