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094: AI and Your Contact Center

The DiJulius Group

His career spans hundreds of companies, working with brands like Mayo Clinic, Wells Fargo, South Carolina Parks, Ohio Parks, and Fellowes. The post 094: AI and Your Contact Center appeared first on The DiJulius Group. He has over 20 years of crafting exceptional customer experiences under his belt. Read Full Article.

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How Have your Customers’ and Employees Expectations Changed?

CX Accelerator

However, those who were planning to move their contact center to the cloud in 2021/2022 are now faced with increased stress and frustration and regret for not changing sooner. Nick’s background in sales, marketing and contact center solutions serves as the framework for his advanced expertise in the field of customer experience.

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Building a Customer Experience (CX) Strategy

CX Accelerator

Nick Glimsdahl is the Director of Contact Center Solutions at VDS, and his mission is to help improve the customers’ experiences through user-friendly, customer-focused contact center solutions. He is a leader in the “CX Ohio” community and CXPA Columbus Chapter. Back To CX Accelerator Blog

CX 261
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Building a Customer Experience (CX) Strategy

CX Accelerator

Nick Glimsdahl is the Director of Contact Center Solutions at VDS, and his mission is to help improve the customers’ experiences through user-friendly, customer-focused contact center solutions. He is a leader in the “CX Ohio” community and CXPA Columbus Chapter. Back To CX Accelerator Blog.

CX 182
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Building a Customer Experience (CX) Strategy

CX Accelerator

Nick Glimsdahl is the Director of Contact Center Solutions at VDS, and his mission is to help improve the customers’ experiences through user-friendly, customer-focused contact center solutions. He is a leader in the “CX Ohio” community and CXPA Columbus Chapter. Back To CX Accelerator Blog.

CX 182
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How Have your Customers’ and Employees Expectations Changed?

CX Accelerator

However, those who were planning to move their contact center to the cloud in 2021/2022 are now faced with increased stress and frustration and regret for not changing sooner. Nick’s background in sales, marketing and contact center solutions serves as the framework for his advanced expertise in the field of customer experience.

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Call Center, Contact Center and Customer Experience Events – April 2018

Taylor Reach Group

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. SOCAP Ohio Chapter – B2C Text Messaging Summit April 5, Columbus, OH. Contact Center & Customer Service Summit April 23 – 24, Boston, MA.