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Building a Customer Experience (CX) Strategy

CX Accelerator

Begin with identifying and mapping your company’s major touchpoints and performing a gap analysis. Nick Glimsdahl is the Director of Contact Center Solutions at VDS, and his mission is to help improve the customers’ experiences through user-friendly, customer-focused contact center solutions.

CX 261
article thumbnail

Building a Customer Experience (CX) Strategy

CX Accelerator

Begin with identifying and mapping your company’s major touchpoints and performing a gap analysis. Nick Glimsdahl is the Director of Contact Center Solutions at VDS, and his mission is to help improve the customers’ experiences through user-friendly, customer-focused contact center solutions.

CX 182
article thumbnail

Building a Customer Experience (CX) Strategy

CX Accelerator

Begin with identifying and mapping your company’s major touchpoints and performing a gap analysis. Nick Glimsdahl is the Director of Contact Center Solutions at VDS, and his mission is to help improve the customers’ experiences through user-friendly, customer-focused contact center solutions.

CX 182