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Tom Laird is the Founder and CEO of Expivia , a USA-based, 500+ seat omnichannelcontactcenter located in Pennsylvania. He shares how call centers can safeguard critical customer data, giving customers peace of mind while reducing risk to your organization.?.
You may know a few of these already, but trust us: It never hurts to revisit some of the pivotal advancements, trends, stats, and interesting facts that have made waves in the call center industry (both past and present). The global cloud-based contactcenter market is expected to grow from (what was) USD 6.80 The Panelists.
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