Fonolo

MAY 11, 2022

Now in its 6th year, Fonolo’s annual CX Excellence Awards celebrate contact centers that demonstrate excellence in customer service and customer experience. Oregon Public Employees Retirement System (Oregon PERS). FACT: In 2021, Oregon PERS saved their customers a combined average of 24 hours worth of hold time daily!

CX 91

CX Non-Profits Contact Center Education 91

Fonolo

MAY 11, 2022

Now in its 6th year, Fonolo’s annual CX Excellence Awards celebrate contact centers that demonstrate excellence in customer service and customer experience. Oregon Public Employees Retirement System (Oregon PERS). FACT: In 2021, Oregon PERS saved their customers a combined average of 24 hours worth of hold time daily!

CX 67

CX Non-Profits Contact Center Education 67

Customers That Stick

JANUARY 15, 2015

Meet David Janusz! – From paper boy to program coordinator for the city of Sherwood, Oregon, he uses the principle in Kung Fu to help his customers. Meet Sean Hawkins! – A customer experience and contact center manager with over 15 years of customer service experience.

Customer Experience 104

Customer Experience Contact Center Customer Retention Start-ups 104

Kerry Bodine

JUNE 20, 2015

I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. Portland, Oregon. Which conferences would I recommend? October 22 – 23, 2015.

CEM 97

CEM CX Contact Center Customer Loyalty 97

Customer Service Life

MARCH 6, 2019

I’ve completely caught the fly fishing bug — an unavoidable consequence given the abundance of fishable water here in Oregon. No, the representative should never cut the customer off, but let’s look at the actions leaders can and should take to ensure this doesn’t happen in their contact center. It’s official.

Contact Center 94

Contact Center Sports Customer Service Start-ups 94