Fonolo

JANUARY 16, 2019

Who should attend: VPs & Directors of Contact Centers. VPs & Directors of Web/Social Media. Thomas is founder and CEO of award-winning Expivia, a USA BPO omni-channel contact center located in Pennsylvania. He has 25 years of experience in all facets of contact center operations.

Contact Center 85

Contact Center Social Media Education AI 85

Fonolo

JANUARY 29, 2019

The global cloud-based contact center market is expected to grow from (what was) USD 6.80 The term “call center” originated in 1983 with the first sentence written in a Data Communications piece (according to OED ). Who should attend: VPs & Directors of Contact Centers. That’s a whopping 25.2%

Contact Center 85

Contact Center Omnichannel Entertainment Social Media 85

Fonolo

JANUARY 24, 2019

Who should attend: VPs & Directors of Contact Centers. VPs & Directors of Web/Social Media. Thomas is founder and CEO of award-winning Expivia, a USA BPO omni-channel contact center located in Pennsylvania. He has 25 years of experience in all facets of contact center operations.

Artificial Intelligence 62

Artificial Intelligence Contact Center Social Media Education 62

Fonolo

JANUARY 30, 2019

Avaya IX Digital Contact Center: Voice, omni-channel, desktop, and workforce engagement. Who should attend: VPs & Directors of Contact Centers. VPs & Directors of Web/Social Media. Thomas is founder and CEO of award-winning Expivia, a USA BPO omni-channel contact center located in Pennsylvania.

Contact Center 57

Contact Center Social Media Education Customer Service 57