Callminer
AUGUST 1, 2017
To gain some insights into the strategies and tactics call centers can use to boost efficiency and arm you with effective strategies you can put to use, we reached out to a panel of call center experts , managers and leaders and asked them to answer this question: “What is the most effective way for a contact center to increase efficiency?”.
Callminer
FEBRUARY 23, 2021
To learn more about how call centers can adapt to new challenges in the era of COVID-19, download our white paper: Contact Center Practices and Guidelines for Managing Through COVID-19. “Call centers can leverage several autonomous and semi-autonomous AI functions to streamline internal processes.
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Ameyo Callversations
APRIL 27, 2022
Thus, they are not behind when it’s real estate chatbots. On the contrary, they have brought a revolution by making long variable forms into an enjoyable experience and have tremendously changed the way we purchase, rent or sell estates. As per a survey , real estate is counted as the top industry benefiting from chatbots.
Taylor Reach Group
MAY 10, 2018
Finding the near perfect place to put your new Call Center or Contact Center can be a daunting task. In this post, I am going to explain what to do in terms of selecting the site location of your Contact Center. The boss has just asked you to head up the search for a new location for your Contact Center.
Inside Customer Service
JULY 11, 2024
Case Study: Transparent BPO Transparent BPO is a contact center solutions provider. Transparent handles customer contacts for its clients. Case Study: Waterton Waterton is a real estate investment and management company that focuses on multifamily and hospitality properties. Here are three mini-case studies.
Taylor Reach Group
MAY 11, 2018
Consolidating Contact Centers. Organizations today look across their customer-facing organization and see a cluster of Call Center or Contact Center activities: sales, technical support, customer service, returns, billing, collections etc. Where will the Center or Centers be located? By: Colin Taylor.
Fonolo
AUGUST 26, 2021
How to Foster Agent Engagement in a Hybrid Contact Center. Physical call center environments. A physical call center environment, also known as a traditional call center, has dedicated employee workstations within one or multiple floors of an office building.
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