Contact Center, Social Listening and Unstructured Data

AI and Real-Time Tech vs. Traditional CX Surveys: Who Will Win the Upcoming Battle?

eglobalis

MARCH 30, 2025

Social media has been a game-changer here: customers often voice praise or grievances on Twitter, Facebook, or WeChat as their experience unfolds. Smart brands use social listening tools to monitor these platforms continuously, detecting spikes in positive or negative sentiment and responding on the fly. Fifth Third Bank, a U.S.

AI CX Sentiment Analysis Predictive Analytics

Unlock Customer Insights with Social Media Text Analytics

SurveySensum

MARCH 3, 2025

Platforms like SurveySensum enable you to track conversations happening across various channels, including: Social media platforms : Twitter, Facebook, Instagram, LinkedIn, and more. Customer support interactions : Emails, chatbots, live chat, and contact center logs. How Does Text Analytics Work for Social Media?

Text Analytics

Text Analytics Social Media Sentiment Analysis AI

Tech Customer Success

AI and Real-Time Tech vs. Traditional CX Surveys: Who Will Win the Upcoming Battle?

Unlock Customer Insights with Social Media Text Analytics

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