Callminer

DECEMBER 17, 2019

Below, you will find interesting statistics pertaining to call centers, their employees and their finances that may prove helpful in deciding whether the use of one for your own business’s strategy is appropriate. Call Center Workforce Statistics. Cloud contact centers may be more reliable. ” – E.

Contact Center 207

Contact Center Finance AI Innovation 207

Fonolo

MARCH 6, 2019

The Contact Center Network Group supports a vital part of the customer service industry: Call centers. Follow along as they provide webinars, events, and resources that will up your contact center game this year. Read on to learn about (and bookmark!) CCNG does just that.

Customer Service 102

Customer Service Contact Center Education Non-Profits 102

Execs In The Know

MARCH 16, 2023

While digital technologies continue to take center stage, achieving successful transformation is as much about people and relationships as it is about automation and AI. I’ve noticed some organizations have been slower to embrace it, while others are ahead of the game, deploying it at a much larger scale throughout the contact center.

Contact Center 97

Contact Center Innovation AI Technology 97

Fonolo

JANUARY 8, 2019

From January 20 – 23, 2019, a whopping 3,000 customers, partners, industry analysts, and executives will congregate in Austin, Texas for the event. We are excited to announce that Fonolo , a Technology Partner in the Avaya DevConnect ecosystem, will be exhibiting at this momentous event. Voice-Powered Technology (VPT).

Contact Center 73

Contact Center Artificial Intelligence Social Media Touchpoint 73

TeamSupport

SEPTEMBER 21, 2020

We’re lucky to be living in an age where technology is constantly evolving. Among all the innovations that have developed throughout the years, artificial intelligence, or AI, is one of the biggest technological breakthroughs that has ever happened to mankind. Connect with her on twitter @emilyjohnson748.

Artificial Intelligence 98

Artificial Intelligence B2B AI Contact Center 98

Taylor Reach Group

JUNE 15, 2017

Drive to $15 - How Minimum Wage Increases Will Impact Businesses & Contact Centers. What will be in impact on Call and Contact Centers? The most affected industries are expected to be retail and hospitality and Contact Centers. Impact on the Contact Center.

Contact Center 48

Contact Center Hospitality Hospitality Retail 48

Kerry Bodine

JANUARY 4, 2017

I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. San Antonio, Texas. Gartner’s Customer Experience & Technologies Summit.

CEM 48

CEM CX Contact Center Retail 48