Contact Center VOE Voice of the Employee 
Callminer
JULY 15, 2019
We are mirroring these events broadcast in US and UK friendly time zones, like a 3-day long concert, with themes each day highlighting: Tuesday, July 23rd Agent Performance and Contact Center Efficiency. Tuesday, July 23rd Agent Performance and Contact Center Efficiency. Employee Engagement Trends of 2019 featuring nGuvu.
CX Accelerator
JANUARY 25, 2019
The real-time, actionable data generated will run laps around any traditional yearly employee survey. In addition to surveys and reports, the anonymous feedback portal within OfficeVibe works great as a Voice of The Employee (VoE) tool. Follow on Twitter - @CustomerIsFirst or LinkedIn.
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Execs In The Know
DECEMBER 6, 2021
For businesses around the globe, Contact Centers represent the heartbeat of their organization: it’s where their two most valued constituencies — employees and customers — intersect and interact. Employers are facing far-reaching challenges related to their contact center workforce that include: Difficulty hiring strong talent.
Execs In The Know
DECEMBER 6, 2021
For businesses around the globe, Contact Centers represent the heartbeat of their organization: it’s where their two most valued constituencies — employees and customers — intersect and interact. Employers are facing far-reaching challenges related to their contact center workforce that include: Difficulty hiring strong talent.
Execs In The Know
MAY 18, 2021
Using Research — Research is most valuable when used in combination with program data — things like Voice of the Customer data, and even Voice of the Employee data. Doing Contact Center Quality Assurance the Right Way. This helps create greater relevancy for different types of research.
Execs In The Know
JULY 1, 2021
Technology is what makes the modern contact center go vroom, but what about when the contact center is no longer centralized nor office-based? 1 — Invest in Essential Technologies. What happens when each workspace is as varied and diverse as each agent’s unique home and specific living situation?
Execs In The Know
MAY 10, 2021
We can all probably agree that frontline contact center agents have one of the most challenging and most important roles in an organization. In the last year, much has been discussed about the importance of employee engagement and well-being, and for good reason.
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