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Of the many skills required of me in more than 25 years of running large contactcenters, one of the most critical has been the ability to remember employee names. – Dale Carnegie .
It’ll never happen to your business or ContactCenter. That kind of stuff happens to centers in Tornado Alley and Key West, not where you are. Don’t be so sure—there are many kinds of disasters and any one of them could visit your center today. This is especially relevant to ContactCenters.
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