ClearAction

AUGUST 22, 2020

You can make a vital impact even when customers are experiencing difficulties and use of technologies must be scaled back. Proven winners both during and after a down cycle are those that embrace a slowdown as an opportunity to strengthen innovation and business processes. Voice-of-Customer Almost-Free. Customer Engagement.

Customer Experience 77

Customer Experience Non-Profits Gambling Innovation 77

Retently

NOVEMBER 27, 2024

Demand for Innovation : Nearly 90% of Gen Z consumers express interest in technologies like AR and VR for shopping, showing a growing appetite for immersive, tech-enabled experiences. Tools to Decode Buyer Behavior To keep up with these trends, you need the right tools to analyze customer behavior and refine your strategies.

Sales 152

Sales Social Media Predictive Analytics Start-ups 152

Win the Customer

SEPTEMBER 8, 2023

A seamless and positive CX reassures customers that your startup is reliable, dependable, and worthy of their investment. Differentiation in a Competitive Landscape Innovative ideas alone are not enough to stand out in today’s competitive startup ecosystem. Reducing Customer Churn Startups can’t afford to lose customers.

CX 59

CX Social Media Touchpoint Customer Acquisition 59

SugarCRM

FEBRUARY 24, 2022

Organizations start asking more questions and simultaneously listen and embrace customer feedback and views, so value-creation becomes more progressive. Customer alignment will lead organizations towards better ideation, problem-solving, performance improvement, and product innovation. Digital Acceleration Will Increase.

CX 49

CX CRM Customer Acquisition Technology 49

SugarCRM

SEPTEMBER 3, 2024

While social platforms are valuable, email continues to be a critical tool for customer acquisition and relationship management. Tools like Sugar CRM, with its seamless integrations, have become indispensable in connecting customer-facing and back-office systems. How are you helping your teams navigate these changes?

Sales 43

Sales Social Media CRM Customer Acquisition 43

Customer Bliss

DECEMBER 12, 2017

They used insights to build navigation and concept to align to customer prospects and needs. Year 4 and 5: Put together a CRM team and by then, the analytics teams were there, which increased customer data mining. Made it short, easy, and simple to understand. About Isabella Lau.

CX Transformation 0

CX Transformation Customer Experience Data Mining NPS 0

ClearAction

MAY 29, 2016

Historically, customer experience management may have been thought of as the Service organization’s domain: dealing with post-purchase questions, returns, and misunderstandings. Software-as-a-service (SaaS) and other subscription business models were instrumental in Marketing taking on a greater role for customer retention.

Customer Experience 67

Customer Experience Social Media Customer Experience Management Voice of the Customer 67

Hodusoft

JUNE 12, 2024

The customer acquisition costs (CAC) of the e-commerce industry is quite high as a majority of products listed on e-commerce websites are low-ticket and enjoy lower margins compared to their high-ticket counterparts. Now, the question comes “How can contact center software increase customer loyalty?”

E-commerce 52

E-commerce Contact Center Sales Retail 52

DMG Consulting

MAY 6, 2022

While the vast majority of contact center seats are still on-premises and will continue to be for the foreseeable future, market innovation is focused on cloud-based solutions. This is why a growing number of the established all-in-one CCaaS providers are striving to open up their platforms to allow for customization.

Contact Center 48

Contact Center Omnichannel Technology Technology 48

Intercom, Inc.

MARCH 29, 2022

Anna Griffin, CMO at Intercom: Hello and welcome to New at Intercom , our first virtual launch event designed to share new innovation and new possibilities with the Intercom platform. And that is what today is all about: innovation. “We Our level of investment in product and innovation sets us apart”. What amazing innovations.

Start-ups 118

Start-ups Innovation Sales Legal 118

SurveySensum

JULY 10, 2023

So, coach and empower your employees with skills and knowledge for excellent retail customer service, from effective communication to problem-solving finesse. Also, create a positive work environment where happy employees foster teamwork, innovation, and personal growth, going the extra mile to enhance customer satisfaction.

Retail 52

Retail Customer Service E-commerce Social Media 52

SurveySensum

JULY 10, 2023

So, coach and empower your employees with skills and knowledge for excellent retail customer service, from effective communication to problem-solving finesse. Also, create a positive work environment where happy employees foster teamwork, innovation, and personal growth, going the extra mile to enhance customer satisfaction.

Retail 40

Retail Customer Service E-commerce Social Media 40

Qualtrics

OCTOBER 28, 2020

According to Justin Schuster , vice president of enterprise products for MarketTools, marketers who measure the impact of their customer intelligence say that it not only boosts campaign-specific metrics, but also improves: Customer acquisition. Customer retention. Customer satisfaction. Customer value.

Social Media 34

Social Media Close the Loop Sentiment Analysis Engineering 34

SugarCRM

NOVEMBER 19, 2019

Most businesses focus highly on marketing and look for innovative ways to increase ROI through marketing automation platforms. However, you can streamline all your interactions with the customers on social media via Sugar Market. The more you customize the list according to your business needs, the better the results.

Social Media 20

Social Media CRM Touchpoint Actionable Insights 20

1 to 1

SEPTEMBER 21, 2021

When so many different applications are needed, the process usually involves a lot of cutting and pasting, such as copying information from a CRM into a fulfillment engine. Sometimes, well-meaning companies fail to fully capitalize on a technology’s capabilities because it isn’t integrated into the CRM or marketing automation platform.

Sales 26

Sales Contact Center Artificial Intelligence CRM 26

1 to 1

DECEMBER 13, 2021

Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? Are we keeping our CX vows to customers and employees? Remember this step is about establishing a foundation on which you can build phased improvement.

CX 26

CX Customer Journey Map VOC Customer Retention 26

Retently

MAY 9, 2024

Many companies get caught in this cycle because they prioritize new customer acquisition so heavily that they overlook how many customers they’re losing along the way. When these businesses finally turn their attention to customer retention, it often takes a backseat to chasing new leads.

Customer Retention 125

Customer Retention B2B Non-Profits Customer Acquisition 125

SixteenVentures

DECEMBER 31, 2019

What I called the “Definite Guide to Customer Success” way back in 2014 is getting far more definitive for 2020 as I incorporate what I learned over the last year. … The Customer Success Book. Everyone is in Customer Success. Customer Success Beyond Usage Data. Customer Acquisition.

Start-ups 137

Start-ups Sales NPS Non-Profits 137

Intercom, Inc.

SEPTEMBER 20, 2018

For example if we are given a customer acquisition cost target, by planning together I can choose to have fewer SDRs if I know that you can use the money I save to generate lower-cost leads. None of this is where marketing innovation lies, in my experience. It should get into the details. We’ll probably send some emails.

Sales 99

Sales Start-ups Manufacturing Government 99