Beyond Philosophy

JANUARY 15, 2022

In this episode, we talk with the Managing Director of the ACSI, David VanAmburg about what has been going on over the past ten years in Customer Experience. Key Ideas to Improve your Customer Experience. When I was starting out it was all about Total Quality Management and Business Process Reengineering.

Customer Experience 68

Customer Experience CRM Customer Satisfaction Management Consulting 68

Beyond Philosophy

JANUARY 22, 2022

I started Beyond Philosophy 20 years ago when Customer Experience was the next big thing; the new concept that was going to change everything in business. The last big thing, Customer Relationship Management (CRM), was old news. Now, in 2022, I see the next big thing: Customer Science.

Artificial Intelligence 78

Artificial Intelligence CRM Customer Satisfaction Management Consulting 78

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

1 to 1

MAY 7, 2013

--> -->. ); 1to1 Media is a division of Peppers & Rogers Group, a leader in Management Consulting. Welcome to 1to1 Media — a multimedia resource for CRM and Customer Experience Professionals. CRM Best Practices. Customer Strategy Trends. Customer Champions. Customer Experience.

Customer Experience 51

Customer Experience Social Media CRM Voice of the Customer 51

1 to 1

JUNE 11, 2013

--> -->. ); 1to1 Media is a division of Peppers & Rogers Group, a leader in Management Consulting. Welcome to 1to1 Media — a multimedia resource for CRM and Customer Experience Professionals. CRM Best Practices. Customer Strategy Trends. Customer Champions. Customer Experience.

Customer Experience 44

Customer Experience Social Media CRM Voice of the Customer 44

Fonolo

FEBRUARY 13, 2019

About 50% were executive, director, or manager level, with the rest an even mix between IT managers, consultants, analysts, and corporate executives. Outsourcing does not always cut costs and can carry a significant amount of management overhead. We talk about: The Role of Workforce Management. Plus so Much More!

Contact Center 57

Contact Center Technology Technology Customer Service 57

Lumoa

APRIL 24, 2018

The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. Before we dive deeper, here’s a detailed guide to how to improve your customer experience with NPS (and here is a quick summary of what NPS is and isn’t ). All the leaders were asked the same two questions : 1.

NPS 126

NPS CX Net Promoter Score Close the Loop 126