SurveySensum

FEBRUARY 7, 2025

No manual exporting, no data silosjust a seamless flow of feedback ready to drive your next big decision. With robust API connections and two-way integrations, you can centralize NPS data, streamline workflows, and ensure customer feedback is at the heart of every decision. Thats possible with NPS integration.

NPS 52

NPS Customer Feedback Outlook E-commerce 52

Hodusoft

JUNE 12, 2024

How to Boost E-Commerce Sales with Contact Center Software “What does the sales of an e-commerce company have to do with contact center software ?” Zappos, a subsidiary of Amazon, is not only a shoe company but one of the most successful e-commerce companies in the world.

E-commerce 52

E-commerce Contact Center Sales Retail 52

MattsenKumar

JUNE 9, 2021

The e-commerce industry is incessantly evolving; today, players are improving and customizing their businesses to meet customers where they are. E-commerce customer service practices are ever-evolving; often led by new technologies, these trends keep changing year after year. Raising return request.

E-commerce 52

E-commerce Customer Service Social Media Omnichannel 52

InteractionMetrics

APRIL 17, 2025

Its a curated list of 17 Qualtrics alternatives, each chosen for a specific strengthwhether thats streamlined online surveys, better integrations, or smarter ways to tie customer feedback data to revenue. (If AskNicely AskNicely is a great fit for service-focused teams that need fast, actionable customer feedback.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

Hodusoft

NOVEMBER 27, 2024

But a business that has a competitive advantage due to its people, especially loyal customers, will never stagnate or be priced out by competitors. Optimizing CX with Omnichannel Contact Center in Your E-commerce Business Read More How Can Businesses Enhance Customer Loyalty? Customer loyalty cannot be bought.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

SurveySensum

DECEMBER 30, 2024

SurveySensum SurveySensum is an AI-powered customer experience management platform designed to help businesses capture, analyze, and act on customer feedback in real-time. From Insights to Action: Unlock the Power of Customer Feedback to Drive CX with SurveySensum!

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

Zendesk

JULY 16, 2021

WhatsApp offers an app and/or API to companies looking to communicate with customers on the WhatsApp platform, both of which are often referred to as WhatsApp Business. Businesses can direct customers to message them on WhatsApp by placing a WhatsApp launcher icon anywhere on their websites, e-commerce stores, and mobile apps.

E-commerce 105

E-commerce Start-ups CRM Customer Relationship 105

Beyond Philosophy

OCTOBER 3, 2024

For example, Amazon did an amazing job of designing its e-commerce experience. People understand and use the site across all customer segments. Amazon raised customer expectations for all e-commerce sites by making the site easy to use. Is it competitors or experiences in another part of their lives?

Customer Expectations 88

Customer Expectations E-commerce Social Media Artificial Intelligence 88

Hodusoft

OCTOBER 23, 2024

To paraphrase noted investor and business person Joshua Kushner, the NPS of health insurers averages 4/100, while the NPS of Amazon, the biggest e-commerce company, is 74/100. The technology and services (+64), retail (+61), and e-commerce (+50) sectors come third, fourth, and fifth respectively.

Net Promoter Score 52

Net Promoter Score Contact Center NPS E-commerce 52

ECXO

MAY 29, 2024

Driving Continuous Improvement Continuous improvement in the context of customer experience is a relentless pursuit of refining products, services, and processes in alignment with customer feedback and evolving market trends.

CX 156

CX Innovation E-commerce Real Estate 156

Intercom

NOVEMBER 30, 2021

Then, armed with eye-opening customer insights, you’ll know the exact questions to address in your proactive messages and the precise words to use (yes – your customers’ words). In today’s customer-centric world, listening to and responding to voice-of-the-customer feedback will give your proactive support a competitive edge.

E-commerce 124

E-commerce Social Media Engineering Start-ups 124

Fonolo

AUGUST 17, 2017

If you’re in the automotive industry and want to learn more about best practices in customer experience, this is the group for you. Its focus topics include collecting customer feedback, measuring customer value, driving change at critical customer touch-points, and much more. Making the Most of Customer Feedback.

Customer Experience 64

Customer Experience E-commerce Contact Center CEM 64

CommBox

MARCH 2, 2022

Your team can execute customer engagement strategies such as running loyalty programs, special promo offers, and more to keep them coming back for more. Customer © Rawpixelimages | Dreamstime.com. You can even use this as an opportunity to reach out to the disgruntled customer and set things right.

Customer Service 98

Customer Service Social Listening Omnichannel Customer Journey Map 98

SurveySensum

JULY 20, 2023

Open-ended) That is why you must collect customer feedback at all touchpoints across the customer journey. And, we explore how leveraging the power of customer feedback can help resolve these issues, ultimately enhancing your customer experience in retail. Did our product variety meet your needs?

Retail 52

Retail Customer Feedback CX Social Media 52

Shep Hyken

NOVEMBER 25, 2022

This week, we feature an article by Deniz Kuran, Head of Marketing at Idiomatic , an organization that helps companies understand their customers by translating customer feedback into actionable data. She discusses the difference between transactional and relational customer service.

Customer Service 74

Customer Service E-commerce Customer Relationship Customer Loyalty 74

CommBox

JULY 1, 2024

Personalisation = instant customer love. Think seamless integration with your CRM, ensuring customer queries land in the right hands. Imagine a healthcare clinic using WhatsApp Business to route appointment requests straight to the booking team, reducing customer wait times and keeping patients smiling.

Healthcare 52

Healthcare E-commerce Customer Experience Retail 52

SurveySensum

MAY 31, 2024

AI systems analyze customer history, behavior, and preferences to predict their requirements in advance. As a result, AI offers relevant products, services, and recommendations, thus improving customer experience. For example, e-commerce businesses can leverage predictive analysis to prevent customer churn.

AI 52

AI CX Customer Experience Sentiment Analysis 52

SurveySensum

DECEMBER 13, 2024

Software Pricing Free trial or plan Customer Service and Support Review Score (As per G2) SurveySensum Starting at $99 per month Yes Free plan Live chat, webinars, emails, help docs, 24*7 support, and training for the free users One-on-One Consultation for paid users 4.7/5 5 Top 13 Jotform Competitors & Alternatives in 2025 1.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

SurveySensum

JUNE 4, 2024

Need to figure out why customers are dropping off or want to do some profiling? Plus, it combines customer feedback and ad hoc research in one place, so you don’t have to waste time hopping between different services. 5 Looking for a customer feedback tool that also allows you to do Ad-Hoc research but within budget?

E-commerce 52

E-commerce Social Media Non-Profits Start-ups 52

MattsenKumar

JUNE 11, 2021

It can be over a call, through an email, or events where customers were unable to reach a support agent because of: Poorly optimized IVR. Here’s how organizations can identify areas for support quality improvement: Seek Customer Feedback: Listening to it firsthand from customers is perhaps the best idea.

Customer Service 52

Customer Service Contact Center E-commerce Net Promoter Score 52

SurveySensum

JULY 14, 2020

Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

SurveySensum

AUGUST 14, 2023

Gather Real-Time Feedback Picture this: You run an online e-commerce business. One of your regular customers faced some issues with the refund process. You got the alert of the issue on your CRM system. Gather Customer Feedback In Real-Time with SurveySensum – Request a Demo 7.

Customer Experience 52

Customer Experience E-commerce NPS Customer Satisfaction 52

SurveySensum

JULY 10, 2023

Know your Shopper’s Expectations Inside and Out To deliver exceptional retail customer service, it is crucial to understand shopper expectations. These factors include the presence of e-commerce giants, the impact of social media, and the growing desire for personalized experiences.

Retail 52

Retail Customer Service E-commerce Social Media 52

SurveySensum

NOVEMBER 7, 2023

Statista predicts that by 2025, retail e-commerce sales are expected to grow almost twofold, amounting to approximately 710 billion U.S. Now that we know the importance of having an exceptional mobile customer experience, let’s now understand what can you do to improve your mobile CX. This is where customer feedback comes in.

Customer Experience 52

Customer Experience E-commerce Start-ups Social Media 52

Zendesk

JANUARY 17, 2024

Seamless integration An intelligent CX leverages customer data to provide more personalized and proactive experiences. But this isn’t possible if your customer data is siloed. Or, if a bot has access to a customer’s loyalty status, it can route them to the VIP support team so they get more specialized support.

Customer Experience 52

Customer Experience Omnichannel E-commerce AI 52

SugarCRM

JULY 9, 2024

Customers have numerous options at their fingertips, and retaining them requires more than just offering a good product or service. It requires creating personalized experiences that make customers feel valued and understood. Regularly test and refine your personalization strategies to align with evolving customer preferences.

AI 26

AI Predictive Analytics E-commerce CRM 26

SurveySensum

JULY 10, 2023

Know your Shopper’s Expectations Inside and Out To deliver exceptional retail customer service, it is crucial to understand shopper expectations. These factors include the presence of e-commerce giants, the impact of social media, and the growing desire for personalized experiences.

Retail 40

Retail Customer Service E-commerce Social Media 40

SurveySensum

JULY 13, 2023

They asked you about your experience with them at the right time, took action on your feedback, called you to inform you about the action taken, and took an extra step by giving you a personalized discount. This is how by gathering customer feedback and taking action on that feedback, brands can create a positive customer experience.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

They asked you about your experience with them at the right time, took action on your feedback, called you to inform you about the action taken, and took an extra step by giving you a personalized discount. This is how by gathering customer feedback and taking action on that feedback, brands can create a positive customer experience.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

ProProfs

MAY 9, 2023

E-commerce Businesses : Online businesses can offer personalized product recommendations to potential customers and increase their chances of making a sale through quiz funnels. Non-Profit Organizations : NGOs can use quiz funnels to gather feedback from supporters and better understand their suggestions and ideas.

Social Media 52

Social Media Sales Start-ups E-commerce 52

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

Engineering 225

Engineering E-commerce Start-ups Sales 225

eglobalis

JANUARY 13, 2025

Designed for seamless integration with CRM systems, it offers real-time insights, proactive recommendations, and automation to streamline workflows. For example, a North American e-commerce company using Einstein Agent reduced its average case handling time by 30%.

AI 422

AI Predictive Analytics Sentiment Analysis E-commerce 422

SurveySensum

APRIL 18, 2025

It ought to integrate easily with your CRM, helpdesk, marketing toolswhatever keeps your company runningso data flows naturally without any effort. E-commerce & payment support Conditional logic for dynamic forms Starts at $24/month (billed annually) 4.5 month (billed annually at $195) 4.2

E-commerce 52

E-commerce Sentiment Analysis Start-ups CRM 52