SugarCRM

JUNE 7, 2022

A Customer Relationship Management (CRM) system is valuable to an organization when its users happily run their day-to-day activities within the platform. But when six in ten (58%) marketing and sales leaders think their CRM system wastes money, organizations must adapt to both opportunities and threats.

CRM 48

CRM Artificial Intelligence Sentiment Analysis Customer Relationship Management 48

Hodusoft

DECEMBER 26, 2024

Some of the must-have features in omnichannel contact center include SMS and WhatsApp broadcasting, agent survey and IVR, mobile call forwarding, inbuilt mini Customer Relationship Management (CRM), inbuilt mini ticketing, advanced dialers, just to name a few.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

SugarCRM

JULY 7, 2022

Ensure Your CRM Tools Are Fit for the Purpose. Now more than ever, modern customer relationship management (CRM) systems must support the ability to stay close to existing customers and help secure new prospects. Technology can quickly capture, analyze and draw valuable insights from many data points.

Technology 55

Technology Technology Data Entry ML 55

CSAT.AI

MARCH 27, 2023

It isn’t just carefully crafted promotional words, but an authentic voice backed up by matching actions that customers are looking for. Encourage Agents to Share Knowledge A quality customer relationship management (CRM) system is a key tool to collect data across sources. How is your company creating great CX?

Customer Relationship 63

Customer Relationship CX Sentiment Analysis Social Listening 63

TeamSupport

JANUARY 9, 2024

1980s-1990s: The Dawn of CRM Software The next two decades saw the adoption of computerized systems for customer support. Companies started using customer relationship management (CRM) software to manage customer information and interactions. One of the early pioneers in CRM software was ACT!,

Technology 59

Technology Technology Artificial Intelligence Social Media 59

1 to 1

DECEMBER 19, 2024

AI will evolve from supporting human associates during interactions to collaborating with them in real time offering suggestions, context, and sentiment analysis as interactions are happening. Not only will AI agents help make associates much more efficient, but theyll also let customers become more self-sufficient.

CX 26

CX Contact Center Customer Experience Sentiment Analysis 26

SurveySensum

OCTOBER 4, 2023

Real-time Analysis Ensure the tool gathers and analyzes customer feedback in real-time and gives you timely alerts. Ease of Use The tool should be user-friendliness for both customers and your team. Also, the text and sentiment analysis feature equips you to uncover sentiment trends and issues within customer feedback.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

Lumoa

FEBRUARY 14, 2024

Newer AI language models use Natural Linguistic Programming (NLP) to authentically replicate human speech patterns and have advanced sentiment analysis capabilities that let them register emotion. This CRM software will need AI and machine learning (ML) features to present a meaningful analysis of all that data.

Customer Experience 78

Customer Experience ML Social Media CX 78

SugarCRM

SEPTEMBER 26, 2019

Take a closer look and you may find that in reality, an intuitive Customer Relationship Management (CRM) system enhanced with AI will give your employees just what they need – and you don’t need to be Jeff Bezos or Elon Musk to achieve it! It provides insights that enhance the way employees interact with customers.

CRM 22

CRM AI Artificial Intelligence Sentiment Analysis 22

Retently

JULY 3, 2024

For example, can it sync with your HR management system, your customer relationship management platform, or your project management tools? Compatibility is key – make sure the tool works well with your current CRM, HR software, or data analytics platforms.

Legal 78

Legal Sentiment Analysis Actionable Insights Gaming 78

SurveySensum

DECEMBER 1, 2021

The best NPS tool will segment your customers into three categories, namely, promoters, passives, and detractors amongst other segments such as tags, demographics, etc. Your software should allow you to save this data in your CRM, help desk, and billing systems and trigger workflows immediately. 15 Best NPS Tools of 2022.

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

SurveySensum

AUGUST 21, 2024

Track important metrics and analyze customer data to gain insights into your customer’s expectations, preferences, pain points, etc, and tailor their journeys accordingly Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free 2.

Touchpoint 52

Touchpoint Sentiment Analysis AI Actionable Insights 52

SugarCRM

MAY 10, 2022

Our goal was to create real-world results that are good for business and good for customers, so we’ve launched SugarPredict to take the guesswork out of your processes with AI for all , and help you replace fragmented, out-of-date, and incomplete pictures with a sharply focused understanding of both customers and business.

Sentiment Analysis 26

Sentiment Analysis CRM Customer Relationship Management B2C 26

Qualtrics

OCTOBER 28, 2020

Text analysis - where conversations are taking place, or qualitative research has been conducted, text analysis finds common words, phrases and trends. This is also linked to sentiment analysis - a customer’s positive, negative or emotive word choices can tell you how a customer feels.

Social Media 34

Social Media Close the Loop Sentiment Analysis Engineering 34

Hodusoft

FEBRUARY 16, 2024

Easy Integration: The IP PBX system can be integrated easily with CRM Customer Relationship Management (CRM) systems and other business tools for enhanced customer interactions.

Customer Experience 52

Customer Experience Artificial Intelligence Sentiment Analysis Technology 52

eglobalis

JANUARY 20, 2025

IBMs account managers, for instance, act as single points of contact, streamlining communication and fostering deeper client relationships. Additionally, implementing customer listening programs, such as online surveys and sentiment analysis via social media, allows companies to capture real-time feedback.

B2B 371

B2B Predictive Analytics AI Innovation 371