eglobalis

JULY 31, 2024

By analyzing social media interactions, companies can gain valuable insights into customer opinions, preferences, and emerging trends, allowing them to adapt their strategies accordingly and foster stronger customer relationships.

Customer Experience 328

Customer Experience Social Media Predictive Analytics AI 328

SugarCRM

FEBRUARY 26, 2019

Even in 2019, plenty of businesses aren’t entirely sure what Customer Relationship Management (CRM) solutions can do for them specifically. It’s so easy to make a CRM choice based on what others are doing, as if safety in numbers is somehow an insurance policy against failure. But it’s not. Yup, the answer is technology.

CRM 43

CRM Social Media Sales Government 43

Intercom

JULY 25, 2022

It’s no wonder that over half (56%) of survey respondents are encouraging greater cross-functional team collaboration over the next 18 months with the explicit aim of improving customer engagement. Organizations need to ensure that any investments in technology and cross-collaboration center around a culture that values customer engagement.

Artificial Intelligence 97

Artificial Intelligence Outlook Machine Learning Manufacturing 97

DMG Consulting

SEPTEMBER 13, 2021

Every employee plays a role in delivering an outstanding customer experience (CX), whether in direct contact with customers or supporting customer-facing co-workers. Although customer service might not be their primary job function, every employee needs the right tools to enhance customer relationships with the brand.

Contact Center 48

Contact Center Artificial Intelligence Entertainment CRM 48

Zendesk

NOVEMBER 16, 2021

We’ll talk about what each team can do for the other, and how the best alignment strategies and best practices can reinvent your sales pipeline. What are the differences between sales and customer service? The key difference between sales and customer service is where the customer factors in.

Sales 98

Sales Customer Service Non-Profits Start-ups 98

CommBox

MARCH 13, 2022

Send mass messages to thousands of customers at once! . CommBox integrates with any CRM, so you can also stream customer data from your internal system and create a more expansive contact list for your campaigns. Manage Exceptional Customer Relationships through One Smart Platform . See how it works: .

Sales 52

Sales Omnichannel CRM AI 52

SurveySensum

JULY 14, 2020

President of Reflective Keynotes Inc, Mike Aoki has over 20 years of successful experience in customer service, sales, and management. He has expertise in customer service and sales and has been interviewed by the Globe and Mail, Contact Centre Pipeline magazine, and the Customer Experience Radio Show.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132