eglobalis

JULY 31, 2024

Telstra (Australia, APAC) Telstra leverages social media management tools to monitor customer sentiment and engage proactively. These tools help in addressing customer issues promptly and maintaining a positive brand image, which is crucial for customer retention.

Customer Experience 328

Customer Experience Social Media Predictive Analytics AI 328

SugarCRM

AUGUST 1, 2024

This requires a deep understanding of specific needs and the flexibility to customize solutions that handle the complexity of the operations. Customer retention rates increased by 10% within a single year, moving from 35% to 45%. These improvements testify to the enhanced customer engagement facilitated by the CRM strategy.

Net Promoter Score 26

Net Promoter Score CRM Manufacturing Finance 26

Intercom

JULY 25, 2022

Customer engagement is defined as communicating with your customers over the course of their journey – from acquiring, onboarding, and nurturing to supporting and retaining – to help them get to the outcome they want. Effective customer engagement holds the key to customer retention and loyalty.

Artificial Intelligence 97

Artificial Intelligence Outlook Machine Learning Manufacturing 97

Zendesk

NOVEMBER 16, 2021

That’s why a smooth, seamless experience is imperative for customer retention. Running different teams on different software when they deal with the same clients/customers is a nightmare. This information is ideal for sales. Focus on great customer experiences to reduce customer churn.

Sales 98

Sales Customer Service Non-Profits Start-ups 98

SurveySensum

JULY 14, 2020

Jay Nathan – Founder of Customer Imperative and Gain Grow Retain. With over a decade of experience in customer success and customer service, Jay Nathan has developed customer retention and growth methodology for building, managing, and scaling tech companies serving businesses of all sizes.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132