eglobalis

JULY 31, 2024

The APAC region, known for its rapid technological advancements and tech adoption as its diverse markets, presents unique opportunities and challenges in the realm of customer experience. By understanding and leveraging MarTech, businesses in this region can achieve unparalleled customer satisfaction, expansion and loyalty.

Customer Experience 328

Customer Experience Social Media Predictive Analytics AI 328

Shep Hyken

OCTOBER 1, 2022

He shares how to get your customer service, sales, and marketing teams in sync. One of the most overlooked struggles for any business’s customer experience is getting every team on the same page. . But we found a simple solution that made everything work together and actually improved customer satisfaction. .

Customer Service Sales 61

Customer Service Sales Sales Customer Service Start-ups 61

SugarCRM

FEBRUARY 26, 2019

Even in 2019, plenty of businesses aren’t entirely sure what Customer Relationship Management (CRM) solutions can do for them specifically. It’s so easy to make a CRM choice based on what others are doing, as if safety in numbers is somehow an insurance policy against failure. But it’s not. Yup, the answer is technology.

CRM 43

CRM Social Media Sales Government 43

SugarCRM

AUGUST 1, 2024

This requires a deep understanding of specific needs and the flexibility to customize solutions that handle the complexity of the operations. These improvements testify to the enhanced customer engagement facilitated by the CRM strategy. As such, Sugar is at the heart of everything I do.

Net Promoter Score 26

Net Promoter Score CRM Manufacturing Finance 26

CommBox

MARCH 7, 2022

According to Google, Levi’s achieved 85% customer satisfaction rates using Business Messages and discovered that the service generated 30x more store-related questions than web chat. Manage all customers interactions from a smart central inbox. Qualify leads and Increase sales faster . Illustration: Google .

Omnichannel 52

Omnichannel Start-ups Engineering Customer Service Sales 52

CommBox

MARCH 7, 2022

According to Google, Levi’s achieved 85% customer satisfaction rates using Business Messages and discovered that the service generated 30x more store-related questions than web chat. Manage all customers interactions from a smart central inbox. Qualify leads and Increase sales faster . Illustration: Google .

Omnichannel 52

Omnichannel Start-ups Engineering Customer Service Sales 52

Zendesk

NOVEMBER 16, 2021

The concept of customer service should be a part of a successful sales pipeline , but at the end of the day, many sales are about pushing the product, not necessarily resolving issues. Customer satisfaction is an element, but not the point of the sales team. This information is ideal for sales.

Sales 98

Sales Customer Service Non-Profits Start-ups 98