SugarCRM

JULY 7, 2022

Ensure Your CRM Tools Are Fit for the Purpose. Now more than ever, modern customer relationship management (CRM) systems must support the ability to stay close to existing customers and help secure new prospects. Capture, Manage and Analyze Customer Data.

Technology 55

Technology Technology Data Entry ML 55

SurveySensum

SEPTEMBER 20, 2024

NPS is a popular metric used to gauge customer satisfaction and loyalty, driving business success. To truly leverage this data and transform it into actionable insights, businesses need a more integrated approach. This is where comprehensive CRM solutions like HubSpot come into play.

NPS 52

NPS Net Promoter Score Actionable Insights CRM 52

SugarCRM

APRIL 21, 2022

They have seen the necessity of using technology for collecting, managing, and advancing customer interactions. For example, the use of a centralized CRM solution to capture and process details has become critically important given the significant increase in work-from-home (WFH) arrangements. Make CRM a Strategic Focus.

CRM 29

CRM B2C Artificial Intelligence Sentiment Analysis 29

Retently

AUGUST 22, 2024

Retently connects with over 7,000 apps via Zapier, enabling custom survey triggers through services like Google Sheets, MailChimp, Salesforce, Shopify and Intercom. Transactional NPS is perfect for SaaS and Ecommerce businesses, capturing feedback at crucial touchpoints like trial endings and order deliveries to enhance customer satisfaction.

NPS 78

NPS Invoicing Touchpoint Start-ups 78

SugarCRM

MARCH 24, 2025

Automate Admin Work and Focus on Selling Time spent re-entering data or fixing mistakes is time wasted. Our integration with Epicor ERP eliminates duplicate data entry, reducing errors and automating key processes. A unified ERP-CRM platform ensures your operations scale efficiently. Book Demo 3.

Sales 26

Sales Finance Artificial Intelligence Data Entry 26

SugarCRM

MARCH 24, 2025

Automate Admin Work and Focus on Selling Time spent re-entering data or fixing mistakes is time wasted. Our integration with Epicor ERP eliminates duplicate data entry, reducing errors and automating key processes. A unified ERP-CRM platform ensures your operations scale efficiently. Book Demo 3.

Sales 26

Sales Finance Artificial Intelligence Data Entry 26

Hodusoft

DECEMBER 6, 2022

This feature allows agents to quickly resolve customer queries and consistently deliver customer service despite interruptions such as call dropouts or network disturbances. Creates personalized experience with CRM integration A CRM gathers customer information through their interactions with the business.

Contact Center 52

Contact Center Omnichannel CRM Compliance 52

SugarCRM

SEPTEMBER 5, 2024

Customer relationship management (CRM) systems are increasingly important for business growth. But in a world where no two companies are the same, finding a one-size-fits-all CRM that meets all your requirements can also be increasingly difficult. It works with your data. Rolling out a new CRM can be tricky.

Business Growth 26

Business Growth CRM Data Entry Predictive Analytics 26

Hodusoft

NOVEMBER 29, 2022

Optimizing workflow There are a series of tasks such as data entry, call list preparation, follow-up scheduling, etc. While autodialer reduces their efforts and saves time, CRM integration provides them with the right information to communicate more effectively. that agents need to perform daily.

Data Entry 52

Data Entry CRM Business Operations Compliance 52

Hodusoft

NOVEMBER 22, 2022

It gives them the upper hand to choose a preferred channel, thereby improving their customer service experience. Enhances functionality Call center features such as call routing, CRM integration, call queue management, auto attendant, etc. It helps in streamlining workflow and frees up resources to focus solely on customer service.

Omnichannel 52

Omnichannel Social Media CRM Data Entry 52

SugarCRM

SEPTEMBER 26, 2019

Take a closer look and you may find that in reality, an intuitive Customer Relationship Management (CRM) system enhanced with AI will give your employees just what they need – and you don’t need to be Jeff Bezos or Elon Musk to achieve it! Before the age of AI, many companies viewed CRMs as a technology used to store their data.

CRM 22

CRM AI Artificial Intelligence Sentiment Analysis 22

SurveySensum

MAY 31, 2024

Moreover, your team can also create hyper-targeted marketing campaigns based on this data to connect with the right audience. As a result, you can provide experiences that are relevant to the customer and leads, thereby boosting customer satisfaction and conversion rates.

AI 52

AI CX Customer Experience Sentiment Analysis 52

Hodusoft

DECEMBER 28, 2022

The objective of call center management isn't bounded to just customer satisfaction. It's also about ensuring that agents are equipped with the right tools and data to handle their tasks efficiently. For instance, if an agent deals with an angry customer who opts to stop the service.

Net Promoter Score 52

Net Promoter Score NPS Data Entry Omnichannel 52

Hodusoft

JUNE 7, 2024

For customer service businesses, call/contact centers play an important role in driving sales, improving retention rates, delivering excellent customer service and ultimately enhancing their brand’s reach and achieving positive recognition. In most cases, businesses should have lower AHT.

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52

Hodusoft

DECEMBER 30, 2022

Integrating CRM tools creates a flexible ecosystem to consolidate a company’s data from various departments, such as sales, marketing, finance, and more, into a single system. For instance, it automates data entry, contact management, meeting scheduling, etc. Employees can later access it on any web-enabled device.

Data Entry 52

Data Entry Business Operations Finance Actionable Insights 52

SugarCRM

MARCH 22, 2022

Once leads hit scoring thresholds, they can automatically be passed onto sales teams via integration with your CRM tool. A platform that integrates with CRM tools and other solutions helps streamline lead management processes by equipping sales and customer service teams and marketing intel. No more manual data entry.

Artificial Intelligence 48

Artificial Intelligence Machine Learning Social Media Data Entry 48

Hodusoft

MARCH 21, 2024

Starting from customer support and call center operations to marketing, sales, data entry, administration, finance, and IT outsourcing, businesses can rely on this industry for a diverse array of services. Conclusion: In the ever-evolving landscape of BPOs, challenges are likely to arise.

Omnichannel 52

Omnichannel Contact Center Social Media Data Entry 52

Hodusoft

MARCH 30, 2023

Now coming to the technical part of how inbound call center software works, it integrates with a business’s existing phone system extremely well and routes all incoming calls to the right available customer service agents. Efficient streamlining of calls In an inbound call center, efficient routing of calls is extremely important.

Customer Service 52

Customer Service Data Entry Contact Center Customer Relationship Management 52

SugarCRM

AUGUST 3, 2021

Native integrations with Sugar Sell and other customer relationship management (CRM) solutions, including Salesforce, Microsoft Dynamics, Infor, and NetSuite. CRM integration provides one-click access for your sales team to all the lead information and general activity data they need.

Technology 26

Technology Technology CX Data Entry 26

SugarCRM

APRIL 19, 2021

The platform uses a custom data model that makes it easier than ever to analyze raw data and determine the best way to allocate resources, allowing businesses to generate more revenue and increase overall customer satisfaction. Overcoming Data Overload. Customer Intelligence.

Artificial Intelligence 29

Artificial Intelligence Customer Experience Machine Learning CRM 29

SugarCRM

DECEMBER 12, 2023

Here are some critical areas where sales automation can play a determinant role: Data Entry : automatically capturing customer data reduces the risk of manual error. Automated data entry helps you to ensure your customer data is always up-to-date and accurate.

Manufacturing 26

Manufacturing Sales Data Entry Start-ups 26

SugarCRM

FEBRUARY 7, 2023

AI-enabled sales automation and CRM tools help sales reps uncover unique insights despite the lack of complete data. High-performing software gathers data from outside sources and complies with internal records for a 360-degree view of each customer. In B2B, the process is more complex.

CX 26

CX B2C B2B Engineering 26

SugarCRM

APRIL 11, 2023

In business settings, data augmentation can give companies the competitive edge they need to be on top of customers’ minds and become industry leaders. Here’s one recurring issue companies face when handling data: quality. not all data entering their databases is accurate and valuable.

Data Entry 26

Data Entry Social Media Sales Education 26

Hodusoft

MARCH 12, 2025

Robotic Process Automation (RPA) RPA can automate repetitive, rule-based tasks, such as data entry, billing, and customer information updates. AI can streamline the creation of regulatory reports by automating the gathering and organization of required data. It can also send payment reminders as per regulations.

Contact Center 52

Contact Center AI Machine Learning Finance 52

SugarCRM

JANUARY 30, 2025

In this blog post, well explore how integrating ERP and CRM solutions create streamlined workflows, and lets you leverage customer-centric strategies and centralized data for smarter decision-making. What we'll Cover: Why ERP & CRM Integrations?

CRM 26

CRM ML Predictive Analytics Data Entry 26