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Call Center, Contact Center and Customer Experience Events – April 2018

Taylor Reach Group

Dive into the innovation, strategies and tactics you’ll need to success in Today’s Ecommerce environment – from increasing customer satisfaction to boosting productivity and cutting costs. CRM Evolution 2018 – Conference and Expo April 9 – 11, Washington, DC. You’ll leave with answered to your top questions.

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How to Prove the ROI of Your Online Training Program

Gainsight

When the experience is good, customers are pleased and will give your organization high customer satisfaction scores. Happier customers are likely to use your product/services more and drive others to your company through positive word-of-mouth referrals. Do customers buy more after training?