eglobalis

JULY 31, 2024

Salesforce offers a robust suite of MarTech solutions including Salesforce Marketing Cloud, which integrates data-driven marketing, customer journey management, and analytics for enhanced customer experiences.

Customer Experience 328

Customer Experience Social Media Predictive Analytics AI 328

Shep Hyken

OCTOBER 1, 2022

He shares how to get your customer service, sales, and marketing teams in sync. One of the most overlooked struggles for any business’s customer experience is getting every team on the same page. . For example, at JustReachOut, we use Zapier to connect Help Scout (our customer support software) with HubSpot (our CRM).

Customer Service Sales 61

Customer Service Sales Sales Customer Service Start-ups 61

SugarCRM

FEBRUARY 26, 2019

Even in 2019, plenty of businesses aren’t entirely sure what Customer Relationship Management (CRM) solutions can do for them specifically. It’s so easy to make a CRM choice based on what others are doing, as if safety in numbers is somehow an insurance policy against failure. But it’s not. Yup, the answer is technology.

CRM 43

CRM Social Media Sales Government 43

Hodusoft

JANUARY 28, 2021

The software helps with sales campaigns and it proves simply invaluable for customer service. Sales campaigns. Think up strategic campaigns to draw in more customers and then use call center software for implementation.

Social Media 105

Social Media Contact Center Sales Omnichannel 105

Intercom

JULY 25, 2022

It’s no wonder that over half (56%) of survey respondents are encouraging greater cross-functional team collaboration over the next 18 months with the explicit aim of improving customer engagement. Organizations need to ensure that any investments in technology and cross-collaboration center around a culture that values customer engagement.

Artificial Intelligence 92

Artificial Intelligence Outlook Machine Learning Manufacturing 92

Aquire

JANUARY 6, 2022

Assisting with sales. Chatbots can explore your customers’ preferences by asking questions and drawing on further information and context from your CRM. They can even use your customers’ interests and purchase history to cross sell and upsell products, increasing shopping cart and order values.

Social Media 98

Social Media Artificial Intelligence Retail AI 98

Zendesk

NOVEMBER 16, 2021

Running different teams on different software when they deal with the same clients/customers is a nightmare. A unified CRM allows everyone to be on the same page of the customer’s history so that sales can accurately upsell/market, and customer service can have an accurate purchase history.

Sales 98

Sales Customer Service Non-Profits Start-ups 98