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Ahead of the Curve: MarTech-Driven Customer Experience Evolution

eglobalis

JULY 31, 2024

With a unified view, companies can understand customer journeys better, predict future behaviours, and tailor interactions to individual needs, significantly enhancing the overall customer experience.

Customer Experience 328
Customer Experience Social Media Predictive Analytics AI 328
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

President of Reflective Keynotes Inc, Mike Aoki has over 20 years of successful experience in customer service, sales, and management. He has expertise in customer service and sales and has been interviewed by the Globe and Mail, Contact Centre Pipeline magazine, and the Customer Experience Radio Show.

Customer Experience 132
Customer Experience CX E-commerce Social Media 132
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