SurveySensum

MARCH 19, 2025

Pros: Enables the creation of complex and advanced surveys Provides robust and analytical reporting capabilities, with real-time dashboards and in-depth segmentation Seamlessly integrates with other platforms like CRM systems Meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA.

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

Intercom, Inc.

MAY 22, 2019

While there’s always room for carefully executed customer surveys, companies need to think about creative ways to harvest customer feedback from all types of customer interactions. We tie them to your CRM events so you’re triggering the measurement at the right point and the right time.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

SurveySensum

APRIL 28, 2025

Lets dive into the essential steps to building a robust, customer-centric VoC program that delivers real results. Set Clear Objectives: Know Your Why Before jumping into customer surveys or feedback forms, ask yourself: What are you trying to achieve? Are you aiming to: Improve customer satisfaction ?

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

Retently

AUGUST 5, 2024

Integrating NPS into their CRM or incorporating CSAT into their helpdesk system helps them streamline operations and save costs. Additionally, Retently allows for customizable surveys that maintain brand consistency without the need for coding skills. It offers robust reporting tools that help you dive deep into customer feedback.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

Retently

DECEMBER 10, 2024

It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. Integration Capabilities : Seamless integration with your existing CRM, marketing automation, and other business tools is crucial. Includes AI-powered insights for deeper analysis of feedback trends and themes.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

SurveySensum

OCTOBER 4, 2023

Real-time Analysis Ensure the tool gathers and analyzes customer feedback in real-time and gives you timely alerts. Ease of Use The tool should be user-friendliness for both customers and your team. Also, the text and sentiment analysis feature equips you to uncover sentiment trends and issues within customer feedback.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

InteractionMetrics

FEBRUARY 20, 2025

Run a correlation analysis to look at how NPS connects to key factors (like response times, product quality, or ease of use). If customers with longer wait times give lower scores, you know where to focus your resources to improve satisfaction. This not only boosts customer satisfaction but also enhances employee morale and engagement.

NPS 52

NPS Net Promoter Score Customer Satisfaction Social Media 52

SurveySensum

SEPTEMBER 30, 2024

Along with basic necessities like customized survey templates, a wide range of question types, white labeling, etc, the tool also provides a wide range of advanced features like AI-enabled text and sentiment analysis, a real-time ticketing system (for closed loop), a historical trend analysis, etc. per User/Month.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Sentiment Analysis 52

SurveySensum

SEPTEMBER 19, 2024

For advanced professionals, the tool is equipped with AI-enabled and advanced capabilities like text and sentiment analysis, cross-tab analysis, survey logic , and role-based analytical dashboards. Now that you have uncovered these cons of Zykrr, let’s see what are its better alternatives.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

SurveySensum

AUGUST 9, 2022

. #2 – Customization capabilities. Survey design customization is a core competency that every business looks forward to while implementing a survey tool. . Qualtrics allows you to customize surveys to suit your branding. SurveyMonkey is a great tool for surveying but lacks customization capabilities.

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

SurveySensum

JULY 27, 2022

SurveySensum lets you share your surveys over multiple channels to reach more audiences and facilitate better response rates. You can share the surveys over emails, WhatsApp, social media, CRM software, etc., This CES tool allows you to integrate the CES surveys with a number of third-party applications. Best features.

Sentiment Analysis 52

Sentiment Analysis Touchpoint Start-ups Customer Survey 52

SurveySensum

NOVEMBER 23, 2023

Customer Segmentation The best NPS tool will segment your customers into three categories, namely, promoters, passives, and detractors amongst other segments such as tags, demographics, etc. The respondents are classified into these categories according to the score given by them in the survey.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

Lumoa

FEBRUARY 14, 2024

Newer AI language models use Natural Linguistic Programming (NLP) to authentically replicate human speech patterns and have advanced sentiment analysis capabilities that let them register emotion. This CRM software will need AI and machine learning (ML) features to present a meaningful analysis of all that data.

Customer Experience 78

Customer Experience ML Social Media CX 78

SurveySensum

SEPTEMBER 15, 2023

Compatibility with CRM systems, email platforms, and other essential tools is crucial. Customization Options: A good tool allows you to create tailored surveys and forms. 5) CustomerGauge NPS system Comprehensive customer tracking Easy to use Free trial available Contact CustomerGauge 4.6 (5)

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

DECEMBER 1, 2021

The best NPS tool will segment your customers into three categories, namely, promoters, passives, and detractors amongst other segments such as tags, demographics, etc. The respondents are classified into these categories according to the score given by them in the survey. The tool displays data in CRM and sets triggers accordingly.

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

SurveySensum

SEPTEMBER 14, 2023

Branching Questions (Skip Logic): Tailor your surveys based on user responses using skip logic, enhancing the relevance and engagement of your feedback forms. Unlimited Templates and Themes: Choose from an extensive library of templates and themes to customize surveys, ensuring they align with your brand and user preferences.

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

ProProfs

APRIL 5, 2022

CRM and Lead Management Tools – These technically aren’t lead generation tools. ProProfs Survey Maker. Create a variety of surveys and forms. 100+ survey templates. Add images and videos to surveys. Add scoring & branching to survey questions. Integrates well with CRM and ABM tools.

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52

SurveySensum

OCTOBER 17, 2023

So, here are the important features that you should look for while choosing the right customer feedback tool for your NBFC. Choose a tool that is user-friendly for both your team and your customers. Consider whether the tool can integrate with your existing systems , such as CRM. It offers real-time reporting of survey feedback.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

OCTOBER 10, 2023

Unavailability of Sending Custom Survey Links to Customers Sometimes businesses like to reach out to their customers personally to request them to fill out surveys if they didn’t. Here’s a customer review on the limitation of sending custom survey links to customers: Source 2.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

Lumoa

AUGUST 8, 2023

This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

SurveySensum

JUNE 19, 2023

Because if you fail to do so, there will be a serious disconnect between your customer’s expectations and the product or service you are providing, leading to lower customer satisfaction and eventually loss of business. So, how can you deliver great customer experiences if you don’t even know their needs and expectations?

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Sentiment Analysis 52

SurveySensum

APRIL 5, 2022

It is an AI-enabled feedback management platform that helps you gather customer feedback, analyze it, and take action on it to boost your customer satisfaction and loyalty. You can use this VoC tool to evaluate the ease of use and customer satisfaction at multiple touchpoints. AI Sentiment Analysis. Best Features.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

FEBRUARY 18, 2022

There are various text and sentiment analysis tools out there that can help you with it. Let’s take an example of SurveySensum’s Text and Sentiment Analysis tool. It analyzes all your open-ended feedback and gives you top trends and sentiments within a few minutes. Analyze your survey data with SurveySensum.

Sentiment Analysis 52

Sentiment Analysis NPS Customer Feedback CX 52

SurveySensum

OCTOBER 12, 2023

Here’s a customer review on this limitation. Limited Integrations Integration of feedback management platforms with different CRM and data analytics tools is a must. With an abundance of survey tools available in the market, the task of selecting the perfect tool for your business is a challenging endeavor.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

AUGUST 3, 2023

It lets you create various surveys like NPS, CES, CSAT, etc., and share them across multiple channels such as email, WhatsApp, In-App, CRM, and more. Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

InteractionMetrics

MARCH 20, 2025

Think of great CX software as a truth-teller: it lets you spot friction in real time, personalize interactions, and turn existing customers into die-hard fans. But waitisnt that basically what a CRM lets you do? Not every company needs customer experience software. Why Would You Need CX Software? angry social media comments).

CX 52

CX Social Media Contact Center Compliance 52

SurveySensum

NOVEMBER 26, 2024

The platform can seamlessly integrate with other platforms like CRM systems, etc. Cons: It does not have specialized survey tools like Qualtrics. It does not provide its users with many custom survey templates. Cons: The tool is very expensive with additional hidden fees. However, this comes at an additional cost.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

APRIL 18, 2025

It ought to integrate easily with your CRM, helpdesk, marketing toolswhatever keeps your company runningso data flows naturally without any effort. Personalized & Dynamic Surveys Nobody likes answering irrelevant questions. Top Features AI-Powered Text & Sentiment Analysis Instantly understand what customers are saying.

E-commerce 52

E-commerce Sentiment Analysis Start-ups CRM 52

SurveySensum

NOVEMBER 25, 2024

End-to-end feedback management In-built survey templates Seamless Integrations Contact Management AI-enabled text and analytics software Role-based analytical dashboard Advanced analytical reporting capabilities Starts at $99/per month 4.7 The advanced text and sentiment analysis extracts top trends and patterns from feedback.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52

SurveySensum

MARCH 21, 2025

By leveraging NPS tools that integrate with HubSpot, you can: Automate survey distribution : Send NPS surveys at key touchpoints in the customer journey. Segment customers based on NPS scores : Identify promoters, passives, and detractors in your HubSpot CRM. HubSpot automation for personalized follow-ups.

NPS 52

NPS Start-ups Sentiment Analysis Customer Feedback 52

SurveySensum

OCTOBER 11, 2024

Imagine this: You want to evaluate your delivery experience and that requires sending out customer surveys after every delivery. The answer is survey automation. Survey Data Analysis This entire process is half-baked without proper processing and analysis of survey data.

Omnichannel 52

Omnichannel Touchpoint Sentiment Analysis Actionable Insights 52