Fonolo

NOVEMBER 16, 2021

Determining your main customer profiles can help you to tailor the customer support your contact center provides and the products or services you offer. Gather key analytics like age and location from your CRM software, customer surveys, and even social media channels.

Customer Service 87

Customer Service Contact Center Artificial Intelligence Machine Learning 87

Zendesk

MARCH 24, 2021

Our Zendesk Customer Experience Trends Report 2021 found that 75 percent of people are willing to spend more money on a brand that provides a stellar experience. So, how can you make sure to deliver great customer service every time? Read on for some real-life bad experiences, as told on social media, and learn how you can avoid them.

Customer Service 98

Customer Service Social Media AI Omnichannel 98

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy.

Customer Experience 78

Customer Experience ML Social Media CX 78

SurveySensum

SEPTEMBER 30, 2024

The tool provides end-to-end CX solutions – from creating customized and multilingual surveys with DIY capabilities to gathering feedback via multiple channels and analyzing them with AI capabilities to derive actionable insights and make data-driven decisions. Access and manage your CRM data from anywhere with mobile apps.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Sentiment Analysis 52

ProProfs

APRIL 5, 2022

Lead tools can vary a lot in how they help in improving your lead management, but most target your website and social media visitors and try to convert them into qualified leads. Social Media Lead Generation Tools – These tools let you harness the power of social engagement to boost your lead capture rate.

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52

Hodusoft

OCTOBER 14, 2022

Call queue management empowers e-commerce businesses to lower call abandonment rates while reducing the average holding time for customers. Boost agent productivity with CRM integration. CRM software is a valuable resource for every e-commerce business. It can be email, different social media platforms, live chat, etc.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Comm100

JANUARY 13, 2022

Satisfactory support now means offering customers a full range of channels to let customers decide how they want to reach out to you in that moment – and the only efficient and cost-effective way to do this is with digital omnichannel technology. Personalization.

Omnichannel 76

Omnichannel Customer Experience Social Media CX 76

SugarCRM

SEPTEMBER 30, 2022

The relationships you have with them are the sum of every interaction and purchase across their entire “lifetime” as your customer. Understanding a prospect’s potential longevity as a customer is an essential metric in helping you sell smarter and retain longer. What is Customer Lifetime Value (CLV)? Reduce Customer Attrition.

CRM 26

CRM Net Promoter Score Touchpoint Customer Acquisition 26

CX Journey

APRIL 7, 2015

Without knowing the big picture, we can''t really understand who our customers are and what they are trying to achieve – and as result, we can''t deliver personalized customer experiences. The problem is, wherever the data are collected, that’s often where they stay. Data doesn’t get shared across departments.

Customer Journey Map 64

Customer Journey Map Touchpoint Omnichannel Social Media 64

SurveySensum

JANUARY 16, 2024

It consists of insights received from different customers about their experiences with your brand as well as your products or services. Think of customers complaining about your whitening soap that doesn’t really make their complexion fair. However, you better implement best practices for securing customer surveys.

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

SurveySensum

JANUARY 16, 2024

It consists of insights received from different customers about their experiences with your brand as well as your products or services. Think of customers complaining about your whitening soap that doesn’t really make their complexion fair. However, you better implement best practices for securing customer surveys.

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

SurveySensum

JANUARY 12, 2023

Did you also send your first customer survey through Google Forms? Then how are you adding logic to your surveys? Or, integrating the platform with your CRM? Yes, Google Forms is one of the most simple and easy platforms to create surveys. There is no smorgasbord of customer survey templates.

NPS 52

NPS Touchpoint Customer Survey Text Analytics 52

ClientSuccess

SEPTEMBER 30, 2020

Build Your CAB with the Right Mix of Customers. Before you grab a random smattering of customers from your CRM system and fly them into town, there’s a few things you should ask yourself (and probably some of your internal stakeholders) and even more things to keep in mind while you get your CAB up and running. Social Media.

Net Promoter Score 75

Net Promoter Score Start-ups Social Media NPS 75

ModSquad

AUGUST 6, 2019

Companies that are truly nailing excellent customer service are the ones that will see their efforts pay off in terms of better retention, increased sales, and customer loyalty. Make sure you’re on the path to a loyal customer base by implementing these tactics. Smart businesses make the most of customer surveys.

Customer Service 40

Customer Service Social Media Start-ups CRM 40

SurveySensum

SEPTEMBER 14, 2023

Branching Questions (Skip Logic): Tailor your surveys based on user responses using skip logic, enhancing the relevance and engagement of your feedback forms. Unlimited Templates and Themes: Choose from an extensive library of templates and themes to customize surveys, ensuring they align with your brand and user preferences.

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

SurveySensum

OCTOBER 4, 2023

Real-time Analysis Ensure the tool gathers and analyzes customer feedback in real-time and gives you timely alerts. Ease of Use The tool should be user-friendliness for both customers and your team. You can easily integrate this tool with your existing CRM. It integrates smoothly with existing automotive systems and CRM.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

Hodusoft

NOVEMBER 27, 2024

Another research indicates that 70 percent of customers say a company’s understanding of their personal needs influences their loyalty. When it comes to personalizing customer interactions, your call and contact center software’s integration with Customer Relationship Management (CRM) systems can be immensely helpful.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

Customer Service Life

APRIL 20, 2017

There’s also the approach where we make things right for customers only if they are able to fight through our IVR, push past the front lines (or Chatbots for some), and speak with someone who can actually do something — sometimes only after catching the attention of the CEO, or raising a ruckus on social media. Loosey Goosey.

Customer Service 79

Customer Service Contact Center Social Media Start-ups 79

SurveySensum

NOVEMBER 23, 2023

Customer Segmentation The best NPS tool will segment your customers into three categories, namely, promoters, passives, and detractors amongst other segments such as tags, demographics, etc. The respondents are classified into these categories according to the score given by them in the survey.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

SEPTEMBER 19, 2024

You can save time responding to reviews using either their BirdAI feature that generates custom responses or automatically responding with custom templates. It also has advanced features, like logic, branching, and piping, that help users customize their surveys and make them more relevant and engaging for their respondents.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

Qualtrics

MARCH 14, 2019

Understand EVERY customer at EVERY key moment. Customer surveys are just one way to gather feedback — but what about all those interactions with customers that go entirely unnoticed like phone calls with support agents or social media and online reviews left on sites like Yelp or Google? Book a demo.

Innovation 46

Innovation Customer Experience B2B B2C 46

SurveySensum

OCTOBER 23, 2023

We explored customer review platforms like G2 and Capterra to get an understanding of GetFeedback’s features, and pros and cons, based on customer reviews. Limited Integrations A robust feedback management tool should come with integrations with different CRM and data analytics tools. So let’s explore.

NPS 52

NPS Social Media Text Analytics Outlook 52

SurveySensum

DECEMBER 1, 2021

The best NPS tool will segment your customers into three categories, namely, promoters, passives, and detractors amongst other segments such as tags, demographics, etc. The respondents are classified into these categories according to the score given by them in the survey. The tool displays data in CRM and sets triggers accordingly.

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

SurveySensum

JUNE 19, 2023

Because if you fail to do so, there will be a serious disconnect between your customer’s expectations and the product or service you are providing, leading to lower customer satisfaction and eventually loss of business. So, how can you deliver great customer experiences if you don’t even know their needs and expectations?

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Sentiment Analysis 52

SurveySensum

MARCH 9, 2022

Also, due to dissatisfaction with the product or service or negative customer experience, detractors’ can discourage other potential customers from using your services or products. Moreover, if they share their negative experiences on the social media platform, it could really hurt the brand.

Net Promoter Score 52

Net Promoter Score NPS Social Media Omnichannel 52

SurveySensum

NOVEMBER 26, 2024

The platform can seamlessly integrate with other platforms like CRM systems, etc. Cons: It does not have specialized survey tools like Qualtrics. It does not provide its users with many custom survey templates. Cons: The tool is very expensive with additional hidden fees.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

FEBRUARY 28, 2024

Dynamic Dashboards and Insightful Reports Effortlessly explore a thorough 360-degree dashboard, allowing you to delve into various channels such as emails, pulse surveys, and custom surveys seamlessly. Best Features: It supports live polls, surveys, quizzes, and word clouds, featuring multiple question types.

Start-ups 52

Start-ups Actionable Insights Construction Social Media 52

SurveySensum

JULY 27, 2022

SurveySensum lets you share your surveys over multiple channels to reach more audiences and facilitate better response rates. You can share the surveys over emails, WhatsApp, social media, CRM software, etc., This CES tool allows you to integrate the CES surveys with a number of third-party applications.

Sentiment Analysis 52

Sentiment Analysis Start-ups Touchpoint Customer Survey 52

SurveySensum

JULY 13, 2023

So, here’s the deal – after customers have had their first encounter with your brand, they might hesitate before adding items to into their carts. Ask them for their testimonials and reviews that can be used for marketing on websites and social handles to bring in more customers. But don’t worry!

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

So, here’s the deal – after customers have had their first encounter with your brand, they might hesitate before adding items to into their carts. Ask them for their testimonials and reviews that can be used for marketing on websites and social handles to bring in more customers. But don’t worry!

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

DECEMBER 13, 2024

Limited Customization Jotform lacks advanced customization options. So if you are looking for a tool with more nuanced customization options such as customizing survey design , colors and widgets, then this tool might not be ideal for you. So, lets explore the reasons behind looking for some Jotform alternatives.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

SurveySensum

AUGUST 14, 2023

Customers have different preferences when it comes to contacting a business or providing feedback. Offering multiple channels to customers for contacting your business, such as social media, email, chat, in-person support, and call centers. One of your regular customers faced some issues with the refund process.

Customer Experience 52

Customer Experience E-commerce NPS Customer Satisfaction 52

SurveySensum

OCTOBER 17, 2023

So, here are the important features that you should look for while choosing the right customer feedback tool for your NBFC. Choose a tool that is user-friendly for both your team and your customers. Consider whether the tool can integrate with your existing systems , such as CRM. The customer support is outstanding.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

AUGUST 10, 2023

Customer feedback is only useful if you take action on it. Here’s how you can do it: Step 1: Start by collecting customer feedback from various sources such as customer surveys, online reviews, social media, and direct interactions. CRM Software: Consider using effective CRM software.

Customer Loyalty 52

Customer Loyalty Close the Loop Engineering Touchpoint 52

SurveySensum

OCTOBER 10, 2023

Unavailability of Sending Custom Survey Links to Customers Sometimes businesses like to reach out to their customers personally to request them to fill out surveys if they didn’t. Here’s a customer review on the limitation of sending custom survey links to customers: Source 2.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

Lumoa

AUGUST 8, 2023

This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today. This feedback helps inform how they operate going forward.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

SugarCRM

MAY 21, 2024

Manufacturing Demand Forecasting: The Methods Demand forecasting is based on CRM and ERP data. Guide 2024 CRM Buyer's Guide Learn how choosing the right CRM can lead sales leadership to create greater visibility. Demand volatility : it refers to unpredictable shifts in customer demands.

Manufacturing 26

Manufacturing Predictive Analytics CRM Sales 26