SurveySensum

DECEMBER 24, 2024

Whatsapp Surveys Starts at $99/month 4.7 GetFeedback All-in-one customer feedback tool Easy integration with APIs and third-party tools Real-time feedback management Contact to know the pricing details 4.5 Formstack Conditional logic Auto-calculation of multiple cost fields into a summary Pre-built survey templates $50 per month 4.4/5

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Lumoa

AUGUST 8, 2023

By understanding the key insights hidden within your survey data, you can address specific customer concerns, tailor your products and services to meet their needs and stay ahead of the competition. Unlocking the power of VoC feedback is vital to the success of any business.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

PeopleMetrics

FEBRUARY 25, 2022

Define the specific experiences, touchpoints, or "moments of truth" in your customer journey that you want to learn more about and improve. Measure your performance using customer surveys. What do customers think about the current state of the experience or touchpoint? Voice of Customer (VoC) or customer listening.

CX 71

CX Net Promoter Score Customer Experience Touchpoint 71

SugarCRM

OCTOBER 11, 2021

With Sugar Serve connected to Sugar Market, you can engage a full customer communication platform to help serve your customer. Sugar Market can send NPS (Net Promoter Score) and VOC (Voice of Customer) surveys to your customers. Service cases provide unique and valuable insight into customer needs.

Net Promoter Score 45

Net Promoter Score VOC Case Management Sales 45

SurveySensum

OCTOBER 4, 2023

Real-time Analysis Ensure the tool gathers and analyzes customer feedback in real-time and gives you timely alerts. Ease of Use The tool should be user-friendliness for both customers and your team. It empowers you to deploy CSI, SSI, NPS , CSAT, onboarding, and other VOC surveys to gauge the pulse of your automotive customers.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

CX Journey

OCTOBER 19, 2016

haven't engaged with stakeholders to find out what they'd like to learn from customers. analyze the data but don't link it with customer data existing in your CRM system, bringing the customer to life and allowing for more customized, personalized improvements. don't analyze the feedback/data.

Finance 83

Finance Government Start-ups Gaming 83

SurveySensum

SEPTEMBER 15, 2023

Compatibility with CRM systems, email platforms, and other essential tools is crucial. Customization Options: A good tool allows you to create tailored surveys and forms. 5) CustomerGauge NPS system Comprehensive customer tracking Easy to use Free trial available Contact CustomerGauge 4.6 (5)

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

AUGUST 9, 2022

You can seamlessly enjoy templates for NPS, CES, CSAT, VoC, product experience, brand experience, and more. . Create NPS, CES, CSAT survey for FREE. #2 2 – Customization capabilities. Survey design customization is a core competency that every business looks forward to while implementing a survey tool. .

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

SurveySensum

NOVEMBER 23, 2023

Customer Segmentation The best NPS tool will segment your customers into three categories, namely, promoters, passives, and detractors amongst other segments such as tags, demographics, etc. The respondents are classified into these categories according to the score given by them in the survey.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

APRIL 5, 2022

It offers you a text and sentiment analysis tool that helps you identify the customer sentiments and the top complaints so that you can resolve their issues to enhance the customer experience. You can use this VoC tool to evaluate the ease of use and customer satisfaction at multiple touchpoints. QuestionPro.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

NOVEMBER 9, 2021

What is the significance of survey response rates? How to achieve an 80% survey response rate for your B2B SaaS? Pre-notify your customers . Survey frequency . Make your survey fun and easy on the eyes. In-line email surveys . Therefore, an average survey response rate is not going to help you.

B2B 52

B2B Start-ups Net Promoter Score VOC 52

Fonolo

NOVEMBER 17, 2020

A properly scripted menu leads customers to the answers they need, provides them with the opportunity to navigate to a live agent, and decreases the overall call volume that reaches the call center. 69% of customers surveyed attributed their good customer service experience to a quick resolution of their problem.

Contact Center 176

Contact Center CX Social Media Omnichannel 176

InteractionMetrics

APRIL 10, 2025

In this blog, well explore the most widely used survey methods and designs before diving into the specific types of surveys you can use to achieve specific goals and improve the customer experience. Customer Loyalty Surveys These go deeper than NPS by investigating what drives people to stick with your company.

Customer Satisfaction 40

Customer Satisfaction Net Promoter Score Healthcare Innovation 40

ClearAction

JUNE 18, 2016

Understanding Business-to-Business Purchase Decisions for Customer Experience Management Lynn Hunsaker. Does your business-to-business (B2B) customer survey portfolio monitor expectations of everyone who impacts buying decisions? Hence, a VoC portfolio is needed. Obstacles to Identifying Influencers of B2B Purchases.

Customer Experience Management 54

Customer Experience Management Customer Experience VOC B2B 54

Callminer

JULY 23, 2019

Although our Stella Connect clients do provide a link-back to the full CRM ticket, what agents see at a glance in their dashboards and on the group leaderboards is very simple: star rating, comment, and reward. ” – Ross Cranwell, Contact Center Performance Management: Is Sharing Customer Feedback a Mistake?

Contact Center 140

Contact Center Construction Start-ups Net Promoter Score 140

InteractionMetrics

MARCH 20, 2025

Think of great CX software as a truth-teller: it lets you spot friction in real time, personalize interactions, and turn existing customers into die-hard fans. But waitisnt that basically what a CRM lets you do? Not every company needs customer experience software. Why Would You Need CX Software?

CX 52

CX Social Media Contact Center Compliance 52

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

NOVEMBER 25, 2024

End-to-end feedback management In-built survey templates Seamless Integrations Contact Management AI-enabled text and analytics software Role-based analytical dashboard Advanced analytical reporting capabilities Starts at $99/per month 4.7 In other words, it allows you to get instant answers from individuals through online surveys.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52