eglobalis

OCTOBER 9, 2024

A large enterprise client requested deeper integration with their proprietary CRM system. Introducing features without considering these risks can lead to significant legal and operational issues. Salesforce (United States) Salesforce frequently receives requests for new integrations and customization features from its B2B clients.

Customer Feedback 529

Customer Feedback Compliance Innovation B2B 529

ClearAction

JANUARY 20, 2020

It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. Customer experience management (CXM) was developed in recent decades to increase customer lifetime value. CXM includes customer success, customer care, customer relationship management, etc.

CXM 120

CXM Customer Experience Non-Profits Close the Loop 120

ClearAction

JANUARY 20, 2020

It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. Customer experience management (CXM) was developed in recent decades to increase customer lifetime value. CXM includes customer success, customer care, customer relationship management, etc.

CXM 90

CXM Non-Profits Close the Loop CX 90

ClearAction

OCTOBER 1, 2018

That’s exciting, yet the future of customer experience management (CXM) is calling out for significant shifts beyond the trends and forces in technology, socio-economics and competitive environments. Here’s why: CXM Status Quo. Clearly, the CXM status quo is likely necessary but certainly insufficient.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63