SugarCRM

JULY 7, 2022

Ensure Your CRM Tools Are Fit for the Purpose. Now more than ever, modern customer relationship management (CRM) systems must support the ability to stay close to existing customers and help secure new prospects. Capture, Manage and Analyze Customer Data.

Technology 55

Technology Technology ML Data Entry 55

Comm100

DECEMBER 16, 2024

Machine Learning (ML) Uses algorithms to analyze data, identify patterns, and improve performance or make predictions without being explicitly programmed. Then, pinpoint tasks that slow down your team, like manual ticket assignment or repetitive data entry.

Customer Service 52

Customer Service Sentiment Analysis AI Social Media 52

SugarCRM

OCTOBER 26, 2023

With the proper set of tools and features, CRM software can become an essential part of operating a business. If you’re just starting out your CRM software search or you’re just prospecting the market for newer solutions, keep reading because we have a short list of capabilities that all CRMs should have.

CRM 29

CRM Predictive Analytics ML Data Entry 29

SugarCRM

APRIL 21, 2022

For example, the use of a centralized CRM solution to capture and process details has become critically important given the significant increase in work-from-home (WFH) arrangements. But using aspects of artificial intelligence (AI) or machine learning (ML) to augment workers’ knowledge can help prioritize workload focus.

CRM 29

CRM B2C Artificial Intelligence Sentiment Analysis 29

SugarCRM

FEBRUARY 28, 2023

Such solutions heavily rely on customer relationship management (CRM) software in the business space. But with great volumes of data, there appears a new issue: data accuracy. Recent studies have shown that CRM data accuracy diminishes yearly by approximately 30%. How AI and ML Change Companies’ Data Strategy?

AI 26

AI Data Entry CX CRM 26

SugarCRM

FEBRUARY 7, 2023

Simply put, guided selling is the process of analyzing current and historical sales trends with the help of customer data and tailoring product recommendations to accelerate conversion rates. According to Gartner , 75% of B2B sales will be managed through AI and ML-driven selling solutions. ML also plays a role here.

CX 26

CX B2C B2B Engineering 26

Hodusoft

MARCH 12, 2025

Machine Learning (ML) Machine learning algorithms are used to improve performance over time by learning from historical data. ML helps in analyzing past customer behavior and predicting future actions or needs. AI can streamline the creation of regulatory reports by automating the gathering and organization of required data.

Contact Center 52

Contact Center AI Machine Learning Finance 52