Callminer

SEPTEMBER 23, 2020

Just because the technology makes it possible doesn’t mean you should do it.” Use lead-centric data mining tools to boost outbound results by providing much-needed context for calls. Gleaning data from corporate websites, news, and social media activities is a good place to start. Work becomes easy.

Contact Center 182

Contact Center Social Media Sales Voice of the Customer 182

Callminer

AUGUST 6, 2019

Make sure any call center software you consider is capable of integrating with your CRM, social networking tools, helpdesk software and even marketing tools. New analytics tools also help businesses data-mine social media for signs of potential customer issues before phones start ringing. Be mindful of integrations.

Contact Center 140

Contact Center VOC Social Media Artificial Intelligence 140

Taylor Reach Group

JULY 17, 2017

MGI research found that 45 percent of work activities could be automated using current technologies; 80 percent of that activity is attributable to existing machine-learning capabilities. And let’s say a company just installed the latest super bot-CRM with a feature that can track a customer’s emotional state by using machine learning.

Machine Learning 251

Machine Learning Customer Experience Artificial Intelligence E-commerce 251

SugarCRM

JUNE 22, 2023

IoT and CRM: Better Together IoT is the connection of devices via the internet, while CRM is the collection of customer data through data mining with the purpose of providing useful insight into customer behavior for marketing and sales purposes.

Manufacturing 26

Manufacturing CRM Data Mining Omnichannel 26

ProProfs

MARCH 31, 2016

Any system or device that is Tin Can compliant can record and store data about these activities and store it in a Learning Record Store in a standard format. Before Tin Can, SCORM was the leading standard for web-based electronic educational technology (e-learning). The History of Tin Can API. That of a “quantified learner”.

Data Mining 86

Data Mining Technology Technology Engineering 86

Taylor Reach Group

MAY 30, 2017

It was the first time that technology could automate a task that had previously been completed by an agent in a Call Center. . Business rules tied to applications, and informed by big data and data mining, can drive proactive interactions with or without an agent involved. .

Contact Center 71

Contact Center Artificial Intelligence Customer Journey Map AI 71

SugarCRM

OCTOBER 12, 2021

Marketing technology moves fast. By combining techniques from data mining, statistics and machine learning, marketing automation platforms—such as our very own Sugar Market—allow organizations to parse and find meaning in large amounts of customer data. Marketing automation has been around for a while now.

Predictive Analytics 47

Predictive Analytics Data Mining Invoicing CRM 47